The Need for Speed: Understanding Mobile Phone Use and 5G Expectations
New data from The Northridge Group confirms that nearly all mobile phone users have heard of 5G, most can articulate some of its benefits, and most associate 5G with faster speeds. Results from The Northridge Group’s new report on Mobile Phone Use and 5G Expectations were quite telling.
Work From Home: Best Practices for Service Organizations
The sudden onset of the unprecedented COVID-19 environment required quick action by contact center leaders to implement or dramatically accelerate a remote labor strategy. In this report, The Northridge Group’s Tina Suthers discusses the best practices for effectively enabling your service organization to work from home.
State of Customer Service Experience Reports
The Northridge Group Podcast Channel, Operations Made Better, offers key insights from Northridge Thought Leaders on Customer Experience solutions, Quality Monitoring solutions, and Business Transformation initiatives, as well as examples of how we utilize data analytics and business process redesign to deliver results.
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A Tailored Approach For Every Consulting Service
At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of consulting services, we can help you in any or all of the following areas: