Insights
Success Stories
Explore Our Success Stories to Help You Achieve Measurable Improvements in Your Organization
The Northridge Group has been helping clients like you succeed for over 20 years.
Check out our success stories for an in-depth look at our services and approach.

Customer Service Benchmarking Project Identifies Opportunities for Communications/Technology Provider

Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX

Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations

The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider

Training Program Improves Participant Experience and Operational Efficiency for Major Investment Firm

Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models

Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance

Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.