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NRG Delivers Strategic Sourcing Support for $500M Telecom Contract
NRG Delivers Strategic Sourcing Support for $500M Telecom Contract
Northridge Leads SIP Transition Resulting in Cost Savings
Northridge Leads SIP Transition Resulting in Cost Savings
CTA’s 3-Year Integrated Business Plan for the Command Center
CTA’s 3-Year Integrated Business Plan for the Command Center
Leader in Credit Reporting Saves $2M through Sourcing Support
Leader in Credit Reporting Saves $2M through Sourcing Support
36% Improvement in Post-Sales Process Issues Drives Revenue Generation
36% Improvement in Post-Sales Process Issues Drives Revenue Generation
Quality Monitoring Results in 12-Point Improvement in CX Performance
Quality Monitoring Results in 12-Point Improvement in CX Performance
$40M In-Year Cost Savings through Program Management
$40M In-Year Cost Savings through Program Management
$10M+ in Additional Revenue Through Process Improvement
$10M+ in Additional Revenue Through Process Improvement
Mystery Shopping Reduces Potential Compliance Violations by 70%
Mystery Shopping Reduces Potential Compliance Violations by 70%
Business Process Improvement Drives Cycle Time Reduction
Business Process Improvement Drives Cycle Time Reduction
Contact Center Coaching Program Results in Transformational Change
Contact Center Coaching Program Results in Transformational Change
Telecom and Optimization Audit Yields Annual Savings of $1.4M
Telecom and Optimization Audit Yields Annual Savings of $1.4M
Fortune 50 Enterprise Embarks on Cost Transformation Journey
Fortune 50 Enterprise Embarks on Cost Transformation Journey
How Northridge Designed a Differentiated Customer Experience
How Northridge Designed a Differentiated Customer Experience
Roadmap for High-Impact, Transformational Changes in Healthcare Org
Roadmap for High-Impact, Transformational Changes in Healthcare Org
Improve CX and Insights through Social Customer Service Program
Improve CX and Insights through Social Customer Service Program
Redesign of Agent Evaluation Program and QM Yields Measurable Results
Redesign of Agent Evaluation Program and QM Yields Measurable Results
Compliance Monitoring Allows Firm to Achieve 16% Improvement
Compliance Monitoring Allows Firm to Achieve 16% Improvement
Customer Complaint Program Analysis Identifies Areas to Mitigate Risk
Customer Complaint Program Analysis Identifies Areas to Mitigate Risk
NRG Assists in Improved Customer Loyalty through Business Insights
NRG Assists in Improved Customer Loyalty through Business Insights
Business Process Initiative Creates Cost Reduction Strategy
Business Process Initiative Creates Cost Reduction Strategy
Optimized Infrastructure for New Tech Platform Results in NPV of $100M
Optimized Infrastructure for New Tech Platform Results in NPV of $100M
Multi-Year Improvement Plan Achieves $400M in Network Cost Savings
Multi-Year Improvement Plan Achieves $400M in Network Cost Savings
Customer Service Transformation Drives $70M+ in Operating Savings
Customer Service Transformation Drives $70M+ in Operating Savings
Provided Contact Center Sourcing Support for Federal Agency
Provided Contact Center Sourcing Support for Federal Agency
NRG Helps Federal Agency Transform Paper-Based Processes to Digital
NRG Helps Federal Agency Transform Paper-Based Processes to Digital
Golden Thread Scorecard Drives Focused Alignment on Worldwide Performance
Golden Thread Scorecard Drives Focused Alignment on Worldwide Performance
Business Process Assessment Integrates $1B OpEx Cost Stream
Business Process Assessment Integrates $1B OpEx Cost Stream
Mystery Shopping Improves Policy Roll-Out for Travel Industry
Mystery Shopping Improves Policy Roll-Out for Travel Industry
Driving a Differentiated Customer Experience for Healthcare Organization
Driving a Differentiated Customer Experience for Healthcare Organization
Quality Monitoring Increases Customer Loyalty and Revenue
Quality Monitoring Increases Customer Loyalty and Revenue
Inside Sales Call Center Transformation Results in 300% Revenue Growth
Inside Sales Call Center Transformation Results in 300% Revenue Growth
Northridge Coaching Program Improves Quality Acceptance Rate
Northridge Coaching Program Improves Quality Acceptance Rate
Business Process Improvement Drives Increase in Resource Efficiencies
Business Process Improvement Drives Increase in Resource Efficiencies
Quality Monitoring and Vendor Management Yield Major Improvement in CX
Quality Monitoring and Vendor Management Yield Major Improvement in CX
Quality Monitoring Improvements Lead to Gains in Agent Performance
Quality Monitoring Improvements Lead to Gains in Agent Performance
Business Process Transformation Improves Customer Responsiveness
Business Process Transformation Improves Customer Responsiveness
Program Management Results in 15% Growth over 3 years
Program Management Results in 15% Growth over 3 years
End-to-End Process Mapping and Optimization Identifies $3M in Savings
End-to-End Process Mapping and Optimization Identifies $3M in Savings
Optimization of Voice Response Menu Drives Improved CX
Optimization of Voice Response Menu Drives Improved CX
Workforce Management Drives Improved Service and Cost Savings
Workforce Management Drives Improved Service and Cost Savings
Contact Center Roadmap Identifies Clear Investment Priorities
Contact Center Roadmap Identifies Clear Investment Priorities
Operational Assessment Leverages $5M in Cost Savings
Operational Assessment Leverages $5M in Cost Savings
Business Process Initiative Identifies Savings through Vendor Management
Business Process Initiative Identifies Savings through Vendor Management
Northridge & Presidio Support Successful Contact Center Migration
Northridge & Presidio Support Successful Contact Center Migration
Streamlining Service Technician Call Inquiries Produces $9M in Savings
Streamlining Service Technician Call Inquiries Produces $9M in Savings
Health Insurance Company Develops 3-Year Workforce and Real Estate Plan
Health Insurance Company Develops 3-Year Workforce and Real Estate Plan
Northridge & Presidio Deliver a Workforce Optimization Roadmap
Northridge & Presidio Deliver a Workforce Optimization Roadmap
End-to-End Assessment Results in Measurable Cost Reductions
End-to-End Assessment Results in Measurable Cost Reductions
Contact Center Operational Readiness Results in Key Benefits
Contact Center Operational Readiness Results in Key Benefits
Call Center Cost Reduction Opportunities Identify $52M+ in Savings
Call Center Cost Reduction Opportunities Identify $52M+ in Savings
The Northridge Group and Presidio Improve Patient Experience with a Contact Center Process Redesign
The Northridge Group and Presidio Improve Patient Experience with a Contact Center Process Redesign
End-to-End Contact Center Assessment Optimizes Member Experience
End-to-End Contact Center Assessment Optimizes Member Experience
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
Contact Center Assessment Yields Roadmap of Improvements
Contact Center Assessment Yields Roadmap of Improvements
Quality Monitoring Results in 5% Point Reduction in Customer Complaints
Quality Monitoring Results in 5% Point Reduction in Customer Complaints
Strategic Planning Required for a Successful Contact Center Platform Migration
Strategic Planning Required for a Successful Contact Center Platform Migration
Customer Service Restructuring Results in $7M in Annualized Savings
Customer Service Restructuring Results in $7M in Annualized Savings
The Speed of Sales in a Digital World
The Speed of Sales in a Digital World
Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals
Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals
Cost Transformation: A Journey, Not a Destination
Cost Transformation: A Journey, Not a Destination
SOCAP Social Media Summit
SOCAP Social Media Summit
Program Management of Successful E911 Technical Upgrade
Program Management of Successful E911 Technical Upgrade
Redesign of Quality Program Leads to Improved Customer Experience
Redesign of Quality Program Leads to Improved Customer Experience
Fortune 50 PMO Created for Multi-Billion Dollar Line of Business
Fortune 50 PMO Created for Multi-Billion Dollar Line of Business
Program Management of VOIP Implementation
Program Management of VOIP Implementation

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