Explore Our Success Stories to Help You Achieve Measurable Improvements in Your Organization
The Northridge Group has been helping clients like you succeed for over 20 years.
Check out our success stories for an in-depth look at our services and approach.
Training Redesign Helps Leading Healthcare Insurance Provider Improve Member and Provider Experiences
WFM Capacity Planning Model Helps Leading Healthcare Insurance Company Reduce Claims Capacity Planning Footprint by 53%
Telecom Company’s Domestic Network Transformation Results in $300M in Gross Cost Savings Opportunity Across Multiple Major Programs
Northridge Deep Dive into Data Reveals Optimal Geographic Locations for Fortune 50 Telecom Enterprise Infrastructure Build
Quality Monitoring Assessment for Large Government Agency Identifies Needed Knowledge Management and Coaching Improvements
Vendor Management Process Transformation for Fortune 50 Telecom Enterprise Establishes Operational Control and Reduces Penalties
Invoice Payment Process Transformation for Fortune 50 Telecom Enterprise Enables Successful Technology Migration
New Vendor Partner Successfully Onboarded For Fortune 50 Telecom Enterprise Through Disciplined Execution Management Approach
The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider
Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations
Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX
Training Program Improves Participant Experience and Operational Efficiency for Major Investment Firm
Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign
Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models
Customer Service Benchmarking Project Identifies Opportunities for Communications/Technology Provider
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals
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With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.