Insights
Contact Center Management Success Stories
Learn How Northridge Can Help You Achieve Measurable Improvements in Your Organization
The Northridge Group has been helping clients like you succeed for over 20 years.
Check out our contact center management success stories for an in-depth look at our services and approach.
Training Redesign Helps Leading Healthcare Insurance Provider Improve Member and Provider Experiences
WFM Capacity Planning Model Helps Leading Healthcare Insurance Company Reduce Claims Capacity Planning Footprint by 53%
Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations
Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX
Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign
Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models
Customer Service Benchmarking Project Identifies Opportunities for Communications/Technology Provider
Our Contact Center Consulting Services
Effective Contact Centers for Enhanced Customer Experience
Our customer-centered process begins by evaluating channel preferences and service expectations from your customers’ point-of-view. Leveraging critical customer insights and decades of executive-level experience, our Contact Center Management consultants work with your organization to identify important opportunities for process consistency, channel alignment, operational improvements, and financial efficiency—enhancing the lifetime value of customers to your organization.
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.