Business Process Optimization
Drive Patient & Member-Centric Priorities by Aligning Proven Strategies to your Business Requirements
The Challenge of Process Transformation
The tumultuous healthcare landscape demands sustainable and accountable business processes to perform and grow. Transparent workflows and organization designs inspire collaboration and engagement, driving clinical and business success. For many healthcare organizations, internal and external customer satisfaction, growth targets, and business performance hinge on the transformation of critical processes, from inefficient and unexamined routines to highly optimized processes that are adopted and embraced across multifaceted and diverse business units.
Affecting process change can be difficult, especially when it involves the buy-in of diverse stakeholders who are heavily invested in familiar routines and resources.
The Northridge Group specializes in bringing best-in-class, data-driven, Business Process consulting services to organizations in which the status quo is no longer effective.
With services delivered by senior-level consultants, our clinically oriented experts work hand-in-hand with individuals at every level of your organization, ensuring that quality and business process improvement plans are achieved in a manner that makes sense for both the C-suite and stakeholders on the company’s front line.
Our Approach to Business Process Consulting
At Northridge, we apply proven, real-world experience and an interactive, collaborative approach to your organization’s most sophisticated business process challenges. Working cross-functionally with your team, we provide the organizational and program support required to drive process change through current state optimization, future state visioning and the development of critical prototypes and tools.
Our Proven Business Process Consulting Methodology
Committed to innovation, our Business Process consulting team aligns an impressive range of process-based tools, assessments, benchmarking strategies and other techniques. We couple this expertise with your organization’s unique culture, timeline, and business requirements to achieve optimal results.
Starting with comprehensive documentation of current processes, we assess upstream implications, then identify and prioritize inefficiencies and barriers to success.
Through scorecard development, we gain visibility to the right metrics that enable transformational business change by providing a clear window into operations. When organizational silos, multiple handoffs or patterns of rework arise, we quickly identify and resolve process issues to avoid project delays or cost overruns.
We look for redundancies and opportunities for streamlined operations to enable revenue assurance, recommending process improvement plans based on best practices and industry benchmarks.
Implementation Roadmap – Path Forward
Leveraging these insights, we work to develop a detailed implementation roadmap to ensure the timely achievement of key objectives.
Our Business Process Consulting Services include the analysis of specific in-scope processes for:
- Complexity and interdependencies
- Functional roles and organizational accountability
- Current process resources, systems and tooling
- Metrics that measure process effectiveness and outcomes
- Process governance
Deep Expertise is the Northridge Difference.
“Above everything, we appreciated The Northridge Group’s deep expertise as they thoroughly assessed our challenges and were immediately able to show us where to quickly make high impact, low complexity changes.”
CHIEF INFORMATION OFFICER, TECHNOLOGY NON-PROFIT
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Let’s Talk About Your Organization
At Northridge, we help our clients gain that competitive edge by driving change without falling behind or missing targets, all while delivering measurable results.