Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX by Trish Alcorn
Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities by Minha Kim
Knowledge Management Assessment Leads to Annual Savings of $1.8MM for Healthcare Business by Minha Kim
Training Program Improves Participant Experience and Operational Efficiency for Major Investment Firm by Minha Kim