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Project Category: Coaching & Training

Contact Center Assessment Redesign Leads to Big Changes in EX

Contact Center Assessment Redesign Leads to Big Changes in EX

Training Redesign Helps Leading Healthcare Insurance Provider Improve Member and Provider Experiences

Training Redesign Helps Leading Healthcare Insurance Provider Improve Member and Provider Experiences

Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX

Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

Knowledge Management Assessment Leads to Annual Savings of $1.8M for Healthcare Business

Knowledge Management Assessment Leads to Annual Savings of $1.8M for Healthcare Business

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