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Project Category: Coaching & Training

Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX

Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX

by Trish Alcorn

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

Knowledge Management Assessment Leads to Annual Savings of $1.8MM for Healthcare Business

Knowledge Management Assessment Leads to Annual Savings of $1.8MM for Healthcare Business

Training Program Improves Participant Experience and Operational Efficiency for Major Investment Firm

Training Program Improves Participant Experience and Operational Efficiency for Major Investment Firm

Northridge Coaching Program Improves Quality Acceptance Rate

Northridge Coaching Program Improves Quality Acceptance Rate

by Northridge Thought Leader

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