Consulting Services

Business Process Optimization

Drive Change by Aligning Innovative Strategies to your Business Requirements

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Our Approach

The Challenge of Process Transformation

Transparent business process improvement plans drive business success. For many organizations, growth targets and key business outcomes hinge on the transformation of critical processes, from inefficient and unproductive routines to highly optimized processes that are adopted and embraced across multiple business units.

Our Approach

Affecting process change can be difficult, especially when it involves the buy-in of diverse stakeholders who are heavily invested in familiar routines and resources.

The Northridge Group specializes in bringing best-in-class Business Process consulting services to organizations in which the status quo is no longer effective.

With services delivered by senior-level consultants, our team works hand-in-hand with individuals at every level of your organization, ensuring that business process improvement plans are achieved in a manner that makes sense for both the C-suite and stakeholders on the company’s front line.

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Using Data Analytics

Our Approach

Our Approach to Business Process Consulting

At Northridge, we apply proven, real-world experience and an interactive, collaborative approach to your organization’s most sophisticated business process challenges. Working cross-functionally with your team, we provide the organizational and program support required to drive process change through current state optimization, future state visioning and the development of critical prototypes and tools.

Our Solutions

Our Proven Business Process Consulting Methodology

Committed to innovation, our Business Process consulting team aligns an impressive range of process-based tools, assessments, benchmarking strategies and other techniques. We couple this expertise with your organization’s unique culture, timeline, and business requirements to achieve optimal results.



Baseline Assessment

Starting with comprehensive documentation of current processes, we assess upstream implications, then identify and prioritize inefficiencies and barriers to success.

Gap Analysis

Through scorecard development, we gain visibility to the right metrics that enable transformational business change by providing a clear window into operations. When organizational silos, multiple handoffs or patterns of rework arise, we quickly identify and resolve process issues to avoid project delays or cost overruns.


We look for redundancies and opportunities for streamlined operations to enable revenue assurance, recommending process improvement plans based on best practices and industry benchmarks.

Implementation Roadmap – Path Forward

Leveraging these insights, we work to develop a detailed implementation roadmap to ensure the timely achievement of key objectives.

Our Solutions

Our Business Process Consulting Services include the analysis of specific in-scope processes for:

  • Complexity and interdependencies
  • Functional roles and organizational accountability
  • Current process resources, systems and tooling
  • Metrics that measure process effectiveness and outcomes
  • Process governance

Deep Expertise is the Northridge Difference.

“Above everything, we appreciated The Northridge Group’s deep expertise as they thoroughly assessed our challenges and were immediately able to show us where to quickly make high impact, low complexity changes.”


Infrastructure Design Work

Northridge Success

Golden Thread Scorecard Enables Fortune 50 Enterprise to Drive Focused Alignment on Worldwide Performance

Northridge delivered a comprehensive scorecard design and implementation methodology, improving visibility and aligning performance priorities across a worldwide organization.

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Northridge Perspectives

The Crucial Connection Between CX Tech & Training

The Crucial Connection Between CX Tech & Training

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.

Best Practices for Effective Telecom ‘Large Deal’ Success

Best Practices for Effective Telecom ‘Large Deal’ Success

“…[T]here are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know…” – Donald Rumsfeld The Request for Proposal (RFP)...

The Key to Successful Transformation Management

The Key to Successful Transformation Management

​Business models are not static, they are ever-evolving. Telecommunication companies, for example, are in a constant state of transformation as they attempt to stay ahead of technology and product adoption curves. In the telecommunications industry, companies that...

Additional Process & Management Consulting Services

Business Process Transformation

Managing Transformation

Cost Transformation

Quote to Cash Process

Let’s Talk About Your Organization

At Northridge, we help our clients gain that competitive edge by driving change without falling behind or missing targets, all while delivering measurable results.

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