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Business Process Optimization Success Stories

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The Northridge Group has been helping clients like you succeed for over 20 years.

Check out our business process optimization success stories for an in-depth look at our services and approach.

Invoice Payment Process Transformation for Fortune 50 Telecom Enterprise Enables Successful Technology Migration
Invoice Payment Process Transformation for Fortune 50 Telecom Enterprise Enables Successful Technology Migration
The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider
The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider
Actionable 3-Year Strategic Roadmap Enables Inside Sales Transformation
Actionable 3-Year Strategic Roadmap Enables Inside Sales Transformation
Northridge Assists Healthcare Enterprise in Call Recording Platform Transition and Implementation
Northridge Assists Healthcare Enterprise in Call Recording Platform Transition and Implementation
Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign
Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
Health Insurance Company Develops 3-Year Workforce and Real Estate Plan
Health Insurance Company Develops 3-Year Workforce and Real Estate Plan
NRG Helps Federal Agency Transform Paper-Based Processes to Digital
NRG Helps Federal Agency Transform Paper-Based Processes to Digital
Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals
Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals
Customer Service Restructuring Results in $7M in Annualized Savings
Customer Service Restructuring Results in $7M in Annualized Savings
Contact Center Assessment Yields Roadmap of Improvements
Contact Center Assessment Yields Roadmap of Improvements
Program Management Results in 15% Growth over 3 years
Program Management Results in 15% Growth over 3 years
Quality Monitoring Increases Customer Loyalty and Revenue
Quality Monitoring Increases Customer Loyalty and Revenue
Business Process Assessment Integrates $1B OpEx Cost Stream
Business Process Assessment Integrates $1B OpEx Cost Stream
Business Process Initiative Creates Cost Reduction Strategy
Business Process Initiative Creates Cost Reduction Strategy
Program Management of VOIP Implementation
Program Management of VOIP Implementation
Fortune 50 PMO Created for Multi-Billion Dollar Line of Business
Fortune 50 PMO Created for Multi-Billion Dollar Line of Business
Program Management of Successful E911 Technical Upgrade
Program Management of Successful E911 Technical Upgrade
Cost Transformation: A Journey, Not a Destination
Cost Transformation: A Journey, Not a Destination
The Speed of Sales in a Digital World
The Speed of Sales in a Digital World
Call Center Cost Reduction Opportunities Identify $52M+ in Savings
Call Center Cost Reduction Opportunities Identify $52M+ in Savings
End-to-End Assessment Results in Measurable Cost Reductions
End-to-End Assessment Results in Measurable Cost Reductions
Business Process Initiative Identifies Savings through Vendor Management
Business Process Initiative Identifies Savings through Vendor Management
Operational Assessment Leverages $5M in Cost Savings
Operational Assessment Leverages $5M in Cost Savings
Workforce Management Drives Improved Service and Cost Savings
Workforce Management Drives Improved Service and Cost Savings
End-to-End Process Mapping and Optimization Identifies $3M in Savings
End-to-End Process Mapping and Optimization Identifies $3M in Savings
Business Process Transformation Improves Customer Responsiveness
Business Process Transformation Improves Customer Responsiveness
Business Process Improvement Drives Increase in Resource Efficiencies
Business Process Improvement Drives Increase in Resource Efficiencies
Golden Thread Scorecard Drives Focused Alignment on Worldwide Performance
Golden Thread Scorecard Drives Focused Alignment on Worldwide Performance
Customer Service Transformation Drives $70M+ in Operating Savings
Customer Service Transformation Drives $70M+ in Operating Savings
Multi-Year Improvement Plan Achieves $400M in Network Cost Savings
Multi-Year Improvement Plan Achieves $400M in Network Cost Savings
NRG Assists in Improved Customer Loyalty through Business Insights
NRG Assists in Improved Customer Loyalty through Business Insights
Fortune 50 Enterprise Embarks on Cost Transformation Journey
Fortune 50 Enterprise Embarks on Cost Transformation Journey
Telecom and Optimization Audit Yields Annual Savings of $1.4M
Telecom and Optimization Audit Yields Annual Savings of $1.4M
Business Process Improvement Drives Cycle Time Reduction
Business Process Improvement Drives Cycle Time Reduction
$40M In-Year Cost Savings through Program Management
$40M In-Year Cost Savings through Program Management

Business Process Optimization Services

Business Process Transformation

Managing Transformation

Cost Transformation

Quote to Cash Process

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