Select Page

Careers

Consulting Careers at The Northridge Group

We are collaborative team players who push hard for business results.

But we also know how to have fun and relish our hard-earned time with family and friends, valuing a healthy work-life balance.

Northridge is headquartered in Chicago with offices in New York and Atlanta. While many of our consultants and team members work at our office locations, some also work virtually. This gives us the flexibility to hire the best talent and smartest minds, regardless of location, to meet and exceed our clients’ needs.

Join Our Team

We believe our workforce should reflect the diversity of the communities in which we live and the clients we serve.

Diversity enriches our clients’ businesses, our knowledge and our communities, which is why we work so hard to foster an inclusive work environment where everyone is valued for their ideas and contributions.

We are an ESOP Company.

Northridge is a firm founded and operated by people passionate about customer experience and our clients’ operational success. In 2016, we became an ESOP (Employee Stock Owned Plan) company, which means all our employees are owners and benefit from the growth and success of the firm.

We are on Consulting Magazine’s 2019 List of Fastest Growing Firms.

Consulting Magazine’s annual ranking of the consulting industry’s Fastest Growing Firms is a celebration of the industry’s top movers and shakers in terms of revenue growth over a three year period. The Northridge Group is proud to be in the company of such esteemed firms. Our success is built on the commitment of our people to deliver meaningful value for our clients and this award is quite a tribute to our entire team’s talent, passion, and dedication.

 

Open Position

Quality Monitoring Assessor, Rosemont, IL

We are looking for a Quality Monitor Assessor in our Rosemont, IL office. Our Quality Monitoring practice develops, validates and conducts quality monitoring programs for our client organizations. Northridge Assessors evaluate customer interactions (call, web, chat)  and objectively assess the customer service and sales behaviors displayed by customer contact center representatives working at our client organizations across a representative monthly sample.

Apply Now

Open Position

Quality Monitoring Assessor, Hauppauge, NY

We are looking for a Quality Monitor Assessor in our Hauppauge, NY office. Our Quality Monitoring practice develops, validates and conducts quality monitoring programs for our client organizations. Northridge Assessors evaluate customer interactions (call, web, chat)  and objectively assess the customer service and sales behaviors displayed by customer contact center representatives working at our client organizations across a representative monthly sample.

Apply Now

Open Position

Quality Monitoring Assessor – Italian Language Skills, Hauppauge, NY

We are looking for a Quality Monitor Assessor with Italian language skills in our Hauppauge, NY office. Our Quality Monitoring practice develops, validates and conducts quality monitoring programs for our client organizations. Northridge Assessors evaluate customer interactions (call, web, chat)  and objectively assess the customer service and sales behaviors displayed by customer contact center representatives working at our client organizations across a representative monthly sample.

Apply Now

Open Position

Quality Monitoring Assessor – Italian Language Skills, Rosemont, IL

We are looking for a Quality Monitor Assessor with Italian language skills in our Rosemont, IL office. Our Quality Monitoring practice develops, validates and conducts quality monitoring programs for our client organizations. Northridge Assessors evaluate customer interactions (call, web, chat)  and objectively assess the customer service and sales behaviors displayed by customer contact center representatives working at our client organizations across a representative monthly sample.

Apply Now

Open Position

Customer Experience & Contact Center Management Consultant

We are looking for a Client Consultant to manage the delivery of strategic and operational consulting engagements within the Customer Experience and Contact Center operations for Fortune 100 key accounts. The desired objectives of our engagements is to enable our clients to achieve their targeted business objectives and outcomes and drive long-term client loyalty. 

Apply Now

Open Position

Senior Customer Experience & Contact Center Operations Consultant

We are looking for a Senior Client Consultant to manage the delivery of strategic and operational consulting engagements within the Customer Experience and Contact Center Operations for Fortune 100 key accounts. The desired objective of our engagements is to enable our clients to achieve their targeted business objectives and outcomes and drive long-term client loyalty. 

Apply Now

Open Position

Senior Healthcare Consultant

We are looking for a Senior Healthcare Consultant to manage the delivery of strategic and operational consulting engagements within our Healthcare practice, for our key Fortune 500 accounts, expanding client relationships and future business opportunities. Candidates should have prior managerial and operational experience within the Healthcare Payer space. 

Apply Now

Open Position

Healthcare Executive Practice Lead

We are looking for a dynamic Executive Practice Leader who can build upon our current capabilities and grow our healthcare management consulting practice.  This individual will lead the overall strategy, operations, and performance of the healthcare consulting practice. The successful candidate will have proven capabilities to design, sell, and deliver exceptional service and strategic value to clients within the healthcare vertical, and provide sales leadership on all healthcare pursuits across the firm.

Apply Now

Open Position

IT Technical Support Manager

We are looking for an IT Technical Support Manager who will provide assistance with all IT and technology systems. The IT Support Specialist will support and maintain all software and hardware. This position will help streamline processes and procedures for IT support, handle all IT help desk tickets, and provide oversite of IT infrastructure maintenance. This is a critical position that gets new employees up and running, keeps the existing team technically productive, and continuously communicates with business leaders. He/she will also provide guidance and supervisory support to two junior level support consultants.

Apply Now

Open Position

Financial Planning & Analysis Manager

We are looking for a Financial Planning & Analysis Manager who will report to the Chief Financial Officer and have oversight over the company’s P&L. The ideal candidate will partner with senior management team to drive profitable growth through rigorous investment analysis, discerning cost management and providing sound financial guidance to the organization on key business decisions, and in turn, help to ensure that the company is able to continue its ambitious business growth objectives.

Apply Now

Career Path Overview

Please click on the Career Path that aligns with your experience and interests.

At The Northridge Group, we value differing opinions and reward curiosity because it opens our eyes to new learning and insights.

We place a premium on knowledge sharing, collaboration and continuous professional development, which is how we continue to innovate and why we constantly exceed our clients’ expectations.

Through a culture of continual feedback and constant learning, our professionals deepen their knowledge and experience, enabling us to expertly match the right people to our clients’ projects and challenges.

Meet Our Team

What We Offer

Whether you’re an experienced professional looking for a meaningful next step in your career or a recent college graduate eager to make an impact, The Northridge Group offers a range of exciting career opportunities.

In addition to on-the-job learning and professional development opportunities, our talent has access to mentorship and advice from our seasoned professionals and the leadership team.

We seek talent based upon our current client needs and encourage you to explore our open positions.

The Northridge Group offers competitive benefits. Here are some highlights:

  • Casual/flexible culture that promotes work/life balance
  • Competitive health insurance/benefits package
  • Profit sharing
  • Paid time off
  • ESOP company (Northridge employees are owners of the firm.)
  • Employee team building activities and events
  • Generous parental leave package
  • Health/wellness program
  • Supportive/collaborative environment which encourages teamwork and a work hard/play hard mentality
  • Kitchen stocked with coffee and snacks
  • Philanthropic opportunities (including paid volunteer time)
  • Pre-tax commuter benefits
  • Free shuttle between Metra and CTA stations and our Rosemont, IL office
  • Casual dress code

Subscribe to our Insights

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.