We are collaborative team players who push hard for business results.
But we also know how to have fun and relish our hard-earned time with family and friends, valuing a healthy work-life balance.
Northridge is headquartered in Chicago with offices in New York and Atlanta. While many of our consultants and team members work at our office locations, some also work virtually. This gives us the flexibility to hire the best talent and smartest minds, regardless of location, to meet and exceed our clients’ needs.
Join Our Team
We believe our workforce should reflect the diversity of the communities in which we live and the clients we serve.
Diversity enriches our clients’ businesses, our knowledge and our communities, which is why we work so hard to foster an inclusive work environment where everyone is valued for their ideas and contributions.
We are an ESOP Company.
Northridge is a firm founded and operated by people passionate about customer experience and our clients’ operational success. In 2016, Northridge became an ESOP (Employee Stock Owned Plan) company, which means all our employees are owners and benefit from the growth and success of the firm.
We are on Consulting Magazine’s 2019 List of Fastest Growing Firms.
Consulting Magazine’s annual ranking of the consulting industry’s Fastest Growing Firms is a celebration of the industry’s top movers and shakers in terms of revenue growth over a three year period. The Northridge Group is proud to be in the company of such esteemed firms. Our success is built on the commitment of our people to deliver meaningful value for our clients and this award is quite a tribute to our entire team’s talent, passion, and dedication.
Senior Director, Customer Experience and Contact Center
We are looking for dynamic leaders with considerable experience in contact center operations and technologies, who can build upon our current capabilities, and grow our Customer Experience and Contact Center Management practice. The successful candidate will have the ability to leverage their extensive knowledge and experiences to assist our clients with transforming their operations, processes and infrastructure while creating a differentiated experience for their customers and employees.
IT Help Desk Lead
We are looking for a qualified Help Desk Manager to join our team. You will be responsible for leading our help desk operation and providing hands-on technical support. This includes managing the help desk team to provide excellent customer service and resolve all technical issues. As a Help Desk Manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude and an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Career Path Overview
Please click on the Career Path that aligns with your experience and interests.
At The Northridge Group, we value differing opinions and reward curiosity because it opens our eyes to new learning and insights.
We place a premium on knowledge sharing, collaboration and continuous professional development, which is how we continue to innovate and why we constantly exceed our clients’ expectations.
Through a culture of continual feedback and constant learning, our professionals deepen their knowledge and experience, enabling us to expertly match the right people to our clients’ projects and challenges.
What We Offer
Whether you’re an experienced professional looking for a meaningful next step in your career or a recent college graduate eager to make an impact, The Northridge Group offers a range of exciting career opportunities.
In addition to on-the-job learning and professional development opportunities, our talent has access to mentorship and advice from our seasoned professionals and the Northridge leadership team.
We seek talent based upon our current client needs and encourage you to explore our open positions.
The Northridge Group offers a competitive benefit plan. Here are some highlights:
- Competitive health insurance/benefits package
- Profit sharing
- Paid time off
- ESOP company (Northridge employees are shareholders of the firm.)
- Student loan reimbursement program
- Employee team building activities and events
- Generous parental leave package
- Health/wellness program
- Supportive/collaborative culture which encourages teamwork and a work hard/play hard mentality
- Kitchen stocked with coffee and snacks
- Philanthropic opportunities
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