Careers
Careers at The Northridge Group
PLEASE ADVISE
Protect yourself against employment PHISHING SCAMS! If someone has contacted you about a position with NRG and that position is not listed below, it is not valid. If they contact you from a “northridge-inc.com” email extension, that is NOT an email from our organization. We encourage you to report it immediately and remember, NEVER give anyone your personal information until you are sure the company is legitimate. We are sincerely sorry for any pain or frustration these types of scams may cause you.
Here are some helpful links on how to check if it’s a scam, how to avoid a scam and where to report one:
Job Scams | Consumer Advice (ftc.gov) | 17 Common Job Scams and How To Protect Yourself | Indeed.com
Open Position
Quality Monitoring Assessor – Bilingual Spanish
Customer Contact Quality Monitoring Assessor – Bilingual Spanish/English
Company Overview
The Northridge Group (“Northridge”) is a management consulting firm that helps to improve customer service and productivity. Northridge has served clients which include major telecommunications carriers, Healthcare providers, Fortune 500 companies, institutions of higher education and state, local and federal governments. We have an unwavering commitment to our employees, providing the tools needed on the job and access to learning and development resources.
Job Summary
The Northridge Quality Monitoring practice develops, validates, and conducts quality monitoring programs for our clients in government, health & medical organizations. Northridge Assessors evaluate customer interactions (call, web, chat). We objectively assess the customer service and sales behaviors displayed by customer contact center representatives working at our client organizations across a representative monthly sample.
The Northridge Group provides Assessors with a high degree of training in behavioral assessment. Assessors utilize guidelines specifically developed with each client, to listen for specific behaviors as well as business process improvements.
This part-time position is 100% remote, working up to 10-15 hours per week depending upon the client’s needs.
Candidates will need to be able to work effectively in a remote environment and be accessible during standard business hours.
The Northridge Group is looking for candidates that are fluent in Spanish and English.
Pay: $16/hour
Apply Now
We are collaborative team players who push hard for business results.
But we also know how to have fun and relish our hard-earned time with family and friends, valuing a healthy work-life balance.
Northridge is headquartered in Chicago with offices in New York and Atlanta. While many of our consultants and team members work at our office locations, some also work virtually. This gives us the flexibility to hire the best talent and smartest minds, regardless of location, to meet and exceed our clients’ needs.
Join Our Team
We believe our workforce should reflect the diversity of the communities in which we live and the clients we serve.
Diversity enriches our clients’ businesses, our knowledge and our communities, which is why we work so hard to foster an inclusive work environment where everyone is valued for their ideas and contributions.
We are on Consulting Magazine’s 2019 List of Fastest Growing Firms.
Consulting Magazine’s annual ranking of the consulting industry’s Fastest Growing Firms is a celebration of the industry’s top movers and shakers in terms of revenue growth over a three-year period. The Northridge Group is proud to be in the company of such esteemed firms. Our success is built on the commitment of our people to deliver meaningful value for our clients and this award is quite a tribute to our entire team’s talent, passion, and dedication.
We are an ESOP Company.
Northridge is a firm founded and operated by people passionate about customer experience and our clients’ operational success. In 2016, we became an ESOP (Employee Stock Owned Plan) company, which means all our employees are owners and benefit from the growth and success of the firm.
Career Path Overview
Please click on the Career Path that aligns with your experience and interests.
What We Offer
Whether you’re an experienced professional looking for a meaningful next step in your career or a recent college graduate eager to make an impact, The Northridge Group offers a range of exciting career opportunities.
In addition to on-the-job learning and professional development opportunities, our talent has access to mentorship and advice from our seasoned professionals and the leadership team.
We seek talent based upon our current client needs and encourage you to explore our open positions.
The Northridge Group offers competitive benefits. Here are some highlights:
- Casual/flexible culture that promotes work/life balance
- Competitive health insurance/benefits package
- Paid time off
- ESOP company (Northridge employees are owners of the firm.)
- Employee team building activities and events
- Generous parental leave package
- Health/wellness program
- Supportive/collaborative environment which encourages teamwork and a work hard/play hard mentality
- Philanthropic opportunities (including paid volunteer time)
- Free shuttle between Metra and CTA stations and our Rosemont, IL office
- Casual dress code
At The Northridge Group, we value differing opinions and reward curiosity because it opens our eyes to new learning and insights.
We place a premium on knowledge sharing, collaboration and continuous professional development, which is how we continue to innovate and why we constantly exceed our clients’ expectations.
Through a culture of continuous feedback and constant learning, our professionals deepen their knowledge and experience, enabling us to expertly match the right people to our client’s projects and challenges.
