Careers

Careers at The Northridge Group

Open Position

Customer Contact Quality Monitoring Assessor – Hakha Chin/Burmese Language Skills

The Northridge Quality Monitoring practice develops, validates, and conducts quality monitoring programs for our clients in the health & medical organizations. Northridge Assessors evaluate customer interactions (call, web, chat). We objectively assess the customer service and sales behaviors displayed by customer contact center representatives working at our client organizations across a representative monthly sample.

The Northridge Group provides Assessors with a high degree of training in behavioral assessment. Assessors utilize guidelines specifically developed with each client, to listen for specific behaviors as well as business process improvements.

The Northridge Group is looking for candidates that are fluent in Hakha Chin or Burmese and English. We will be evaluating customer interactions in Burmese and English for a current customer.

Apply Now

Open Position

Customer Contact Quality Monitoring Assessor – Remote

The Northridge Quality Monitoring practice develops, validates, and conducts quality monitoring programs for our clients in the major telecommunications, healthcare, and other Fortune 500 companies. Northridge Assessors evaluate customer interactions (call, web, chat).   We objectively assess the customer service and sales behaviors displayed by customer contact center representatives working at our client organizations across a representative monthly sample.

The Northridge Group provides Assessors with a high degree of training in behavioral assessment.  Assessors utilize guidelines specifically developed with each client, to listen for specific behaviors as well as business process improvements.

This is a work-from-home position (must be located in the United States, no offshore).

Apply Now
Collaborative Team Working Together

We are collaborative team players who push hard for business results.

But we also know how to have fun and relish our hard-earned time with family and friends, valuing a healthy work-life balance.

Northridge is headquartered in Chicago with offices in New York and Atlanta. While many of our consultants and team members work at our office locations, some also work virtually. This gives us the flexibility to hire the best talent and smartest minds, regardless of location, to meet and exceed our clients’ needs.

Join Our Team

We believe our workforce should reflect the diversity of the communities in which we live and the clients we serve.

Diversity enriches our clients’ businesses, our knowledge and our communities, which is why we work so hard to foster an inclusive work environment where everyone is valued for their ideas and contributions.

We are on Consulting Magazine’s 2019 List of Fastest Growing Firms.

Consulting Magazine’s annual ranking of the consulting industry’s Fastest Growing Firms is a celebration of the industry’s top movers and shakers in terms of revenue growth over a three-year period. The Northridge Group is proud to be in the company of such esteemed firms. Our success is built on the commitment of our people to deliver meaningful value for our clients and this award is quite a tribute to our entire team’s talent, passion, and dedication.

We are an ESOP Company.

Northridge is a firm founded and operated by people passionate about customer experience and our clients’ operational success. In 2016, we became an ESOP (Employee Stock Owned Plan) company, which means all our employees are owners and benefit from the growth and success of the firm.

Career Path Overview

Please click on the Career Path that aligns with your experience and interests.

What We Offer

Whether you’re an experienced professional looking for a meaningful next step in your career or a recent college graduate eager to make an impact, The Northridge Group offers a range of exciting career opportunities.

In addition to on-the-job learning and professional development opportunities, our talent has access to mentorship and advice from our seasoned professionals and the leadership team.

We seek talent based upon our current client needs and encourage you to explore our open positions.

The Northridge Group offers competitive benefits. Here are some highlights:

  • Casual/flexible culture that promotes work/life balance
  • Competitive health insurance/benefits package
  • Paid time off
  • ESOP company (Northridge employees are owners of the firm.)
  • Employee team building activities and events
  • Generous parental leave package
  • Health/wellness program
  • Supportive/collaborative environment which encourages teamwork and a work hard/play hard mentality
  • Philanthropic opportunities (including paid volunteer time)
  • Free shuttle between Metra and CTA stations and our Rosemont, IL office
  • Casual dress code

At The Northridge Group, we value differing opinions and reward curiosity because it opens our eyes to new learning and insights.

We place a premium on knowledge sharing, collaboration and continuous professional development, which is how we continue to innovate and why we constantly exceed our clients’ expectations.

Through a culture of continuous feedback and constant learning, our professionals deepen their knowledge and experience, enabling us to expertly match the right people to our client’s projects and challenges.

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