Select Page

Case Studies / Quality Monitoring

Compliance Monitoring Allows Leading Financial Services Firm to Achieve 16% Compliance Improvement within One Year

Financial Services

Scope

  • Financial Services firms face increasing Federal regulatory requirements. Non-compliance creates significant financial risk, while compliance creates real operational challenges, especially for Customer Service organizations that interact directly with consumers.
  • Northridge has a comprehensive Compliance Monitoring offering for Financial Services firms.
  • We designed and implemented a compliance monitoring program specific to the regulations that create the greatest risk for our client.

Results

  • Over this 7-month period, compliance-based violations have decreased by more than 16% overall.
  • Northridge Quality Monitoring reported all calls that failed in compliance areas that have become grounds for legal issues in the past for competing companies:
  • Call recording notification
  • Customer verification
  • Advised of restrictions/penalties
  • Advised of seating
  • Travel requirements
  • Summarize, including cancellations

A Tailored Approach For Every Consulting Service

At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of consulting services, we can help you in any or all of the following areas:

Talk To Us About Your Organization

With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you grow.

Let’s start a conversation