If you are ready to expand, consolidate or relocate, we can help!
Are you ready to expand your Contact Center operations, open a new Contact Center or consolidate multiple Contact Centers? Site selection and facility planning are among the most important decisions you will have to make as your choices will directly impact your ability to optimize your Contact Center operations in the future.
If you are struggling to identify the right location for your Contact Center or if you are considering consolidation due to inconsistent or disparate performance across centers, Northridge can help with site assessments and best-in-class design strategies.
The Northridge Group’s Contact Center design and consolidation strategies drive operational and staffing efficiencies.
We assist our clients with all aspects of Contact Center design and development, including:
Start-up planning (facility planning, furnishings)
Multi-center performance comparisons/rationalization/selection
Location-specific staffing issues
Remote workforce strategy
Best Practices for Contact Center Call Calibrations
This white paper will provide information to help you facilitate effective calibration sessions that focus on achieving consistency in monitoring and coaching. From what to discuss to who should be involved, learn how to run an effective call calibration process to ensure ongoing monitoring and consistency among agents and across channels.
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Effective technology application, agent recruitment and training are critical to help customers conduct complex interactions. In recent years there has been an uptick in the number of digital channels through which customers can be engaged. These range from websites...
The COVID-19 pandemic unleashed an overwhelming burden on hospital systems and medical professionals. Tragically, many suicidal deaths among healthcare professionals have been tied to the stress of working through the pandemic. The urgent need to support the...
Additional Contact Center Management Services
Let’s Talk About Your Organization
With years of experience in Contact Center design and consolidation, The Northridge Group has the expertise and the tools to help you avoid costly mistakes. Let our team of experts help you make the right decisions now to ensure that your Contact Center operates productively and efficiently for years to come.