Insights

Financial Services​ Success Stories

Learn How Northridge Can Help You Achieve Measurable Improvements in Your Organization

Connect with a Financial Services Expert

The Northridge Group has been helping clients like you succeed for over 20 years.

Check out our financial services success stories for an in-depth look at our services and approach.

Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations
Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations
Strengthen Customer Service and Inside Sales Effectiveness to Enable Scale and Growth
Strengthen Customer Service and Inside Sales Effectiveness to Enable Scale and Growth
Training Program Improves Participant Experience and Operational Efficiency for Major Investment Firm
Training Program Improves Participant Experience and Operational Efficiency for Major Investment Firm
Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models
Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
Contact Center Assessment Yields Roadmap of Improvements
Contact Center Assessment Yields Roadmap of Improvements
Quality Monitoring Improvements Lead to Gains in Agent Performance
Quality Monitoring Improvements Lead to Gains in Agent Performance
Quality Monitoring and Vendor Management Yield Major Improvement in CX
Quality Monitoring and Vendor Management Yield Major Improvement in CX
Inside Sales Call Center Transformation Results in 300% Revenue Growth
Inside Sales Call Center Transformation Results in 300% Revenue Growth
Quality Monitoring Increases Customer Loyalty and Revenue
Quality Monitoring Increases Customer Loyalty and Revenue
Customer Complaint Program Analysis Identifies Areas to Mitigate Risk
Customer Complaint Program Analysis Identifies Areas to Mitigate Risk
Quality Monitoring Results in 12-Point Improvement in CX Performance
Quality Monitoring Results in 12-Point Improvement in CX Performance
Leader in Credit Reporting Saves $2M through Sourcing Support
Leader in Credit Reporting Saves $2M through Sourcing Support
End-to-End Contact Center Assessment Optimizes Member Experience
End-to-End Contact Center Assessment Optimizes Member Experience
Compliance Monitoring Allows Firm to Achieve 16% Improvement
Compliance Monitoring Allows Firm to Achieve 16% Improvement
36% Improvement in Post-Sales Process Issues Drives Revenue Generation
36% Improvement in Post-Sales Process Issues Drives Revenue Generation

Our Services

A Tailored Consulting Approach for Every Service

At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:

 

Contact Center

Quality Monitoring

Data & Analytics

Enterprise Technology

Business Process Optimization

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.