Energy and Utility Companies Face Many Transformational Challenges
Among the mounting challenges currently facing energy and utility companies are aging infrastructure, advances in technology, evolving business models, regulatory uncertainty and changing customer expectations.
We understand what you are up against.
The Northridge Group offers a variety of approaches to assist energy and utility companies with their unique challenges. Our seasoned experts will provide a baseline assessment to analyze the current state of your operations and provide recommendations and operational support to drive efficiencies and improve performance. We will assess all facets of your operations including infrastructure, technology, business models, compliance and customer satisfaction. We will then compare our findings to best practices to deliver practical solutions that will drive operational improvements, resulting in increased customer satisfaction.
Northridge Success
Leveraging Data to Mine Insights and Deliver Value
In this article, The Northridge Group presents a four-part framework that educates business leaders on how to turn structured and unstructured data into meaningful insights that inform decisions, drive actions and result in measurable business outcomes.
Northridge Perspectives
Automation and AI in Telecom Contact Centers
Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...
How to Manage Multiple Evolving Channels
Effective technology application, agent recruitment and training are critical to help customers conduct complex interactions. In recent years there has been an uptick in the number of digital channels through which customers can be engaged. These range from websites...
Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience
The COVID-19 pandemic unleashed an overwhelming burden on hospital systems and medical professionals. Tragically, many suicidal deaths among healthcare professionals have been tied to the stress of working through the pandemic. The urgent need to support the...
Our Services
A Tailored Consulting Approach for Every Service
At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.
