Industries

Energy & Utilities

Contact Us

Energy and Utility Companies Face Many Transformational Challenges

Among the mounting challenges currently facing energy and utility companies are aging infrastructure, advances in technology, evolving business models, regulatory uncertainty and changing customer expectations.

We understand what you are up against.

The Northridge Group offers a variety of approaches to assist energy and utility companies with their unique challenges. Our seasoned experts will provide a baseline assessment to analyze the current state of your operations and provide recommendations and operational support to drive efficiencies and improve performance. We will assess all facets of your operations including infrastructure, technology, business models, compliance and customer satisfaction. We will then compare our findings to best practices to deliver practical solutions that will drive operational improvements, resulting in increased customer satisfaction.

leveraging data

Northridge Success

Leveraging Data to Mine Insights and Deliver Value

In this article, The Northridge Group presents a four-part framework that educates business leaders on how to turn structured and unstructured data into meaningful insights that inform decisions, drive actions and result in measurable business outcomes.

Read the Success Story

Northridge Perspectives

Automation and AI in Telecom Contact Centers

Automation and AI in Telecom Contact Centers

Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...

How to Manage Multiple Evolving Channels

How to Manage Multiple Evolving Channels

Effective technology application, agent recruitment and training are critical to help customers conduct complex interactions. In recent years there has been an uptick in the number of digital channels through which customers can be engaged. These range from websites...

Our Services

A Tailored Consulting Approach for Every Service

At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:

 

Contact Center

Quality Monitoring

Data & Analytics

Enterprise Technology

Business Process Optimization

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.