JUST RELEASED!
The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone!
Energy and Utility Companies Face Many Transformational Challenges
Among the mounting challenges currently facing energy and utility companies are aging infrastructure, advances in technology, evolving business models, regulatory uncertainty and changing customer expectations.
We understand what you are up against.
The Northridge Group offers a variety of approaches to assist energy and utility companies with their unique challenges. Our seasoned experts will provide a baseline assessment to analyze the current state of your operations and provide recommendations and operational support to drive efficiencies and improve performance. We will assess all facets of your operations including infrastructure, technology, business models, compliance and customer satisfaction. We will then compare our findings to best practices to deliver practical solutions that will drive operational improvements, resulting in increased customer satisfaction.
Northridge Success
Leveraging Data to Mine Insights and Deliver Value
In this article, The Northridge Group presents a four-part framework that educates business leaders on how to turn structured and unstructured data into meaningful insights that inform decisions, drive actions and result in measurable business outcomes.
Northridge Perspectives
Leverage Healthcare Technology to Enhance Patient Retention
If healthcare managers and small-to-medium-sized business (SMB) healthcare practitioners can agree on anything, it’s that acquiring new patients is both costly and challenging. Conversely, retaining existing patients is far more achievable and economically viable,...
Improve Medicare Star Rating Numbers by Teaching Kindness
Recent adjustments to the Medicare star rating system have had a negative impact on countless insurers, hospitals, and care providers. Entities that provide Medicare Advantage Plans have been hit particularly hard, as the adjustments may have dropped their star...
The Impact of ChatGPT on Contact Center Performance
ChatGPT is all over the news, especially since it has been reported that Microsoft may be considering a significant increase to its 2019 investment of $1 billion in OpenAI, the hottest startup in Silicon Valley and the creator of ChatGPT. The $10 billion investment...
Our Services
A Tailored Consulting Approach for Every Service
At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.
