Process and Management Consulting

Change Management & Continuous Improvement

Change is Challenging – Change Management Doesn’t Have to Be

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Organizational Change

Our Approach

Organizational change is not static, it is ever-evolving.

When effective change management and disciplines are not defined within the organization, the bottom line can suffer. Significant changes to operations (such as those impacting people, process and technology) are best handled with thoughtful change management strategies, carefully crafted communications and an approach of continuous improvement.

Our Solutions

The Northridge Group offers well-tested strategies to prepare leaders to lead through the implementation of upcoming consequential changes. Our solutions include:

Initiative impact analysis

Assessment of the timeline for change

Project planning support

Appropriate action management – carefully crafted communications/messaging

Leadership preparation

PMO set up and support for implementation of change

Skill-building support for impacted staff

Development of a consistent approach for addressing continuous improvement within the organization


Intervention and/or course correction for unsuccessful change efforts

Our Approach

Our strategic approach to effective communication leads to successful change management.

We help clients master the art of consistent messaging to address changes within their organizations. Effective communication positively impacts change management processes. Improvements to technology, processes and behaviors are beneficial to organizations and changes often allow businesses to operate more efficiently. However, change is not always welcomed by the employees who are impacted.

Carefully crafted and expertly delivered messaging can ease the transition and ensure acceptance. Appropriate action management allows business leaders to reduce unnecessary stress and conflict and improve employee engagement throughout the change process.

Change Management Team in Meeting

The Northridge Group’s change management strategies ensure successful outcomes for our clients.

A well-implemented change management process yields many benefits to a business such as decreasing staff turnover and minimizing the impact of the changes on employees.

Contact Center Supervisor Training

Northridge Success

Contact Center Supervisor Coaching Program Resulted in Transformational Customer Experience Improvement

Northridge provided a coaching development program for supervisors in a Fortune 100 Contact Center. The goal of the program was to drive transformational results in an accelerated time frame. Northridge partnered with the supervisors of five teams over a six-week period to enhance their coaching skills and focus to drive results.

Read the Success Story

Northridge Perspectives

The Crucial Connection Between CX Tech & Training

The Crucial Connection Between CX Tech & Training

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.

Best Practices for Effective Telecom ‘Large Deal’ Success

Best Practices for Effective Telecom ‘Large Deal’ Success

“…[T]here are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know…” – Donald Rumsfeld The Request for Proposal (RFP)...

The Key to Successful Transformation Management

The Key to Successful Transformation Management

​Business models are not static, they are ever-evolving. Telecommunication companies, for example, are in a constant state of transformation as they attempt to stay ahead of technology and product adoption curves. In the telecommunications industry, companies that...

Additional Process & Management Consulting Services

Business Process Transformation

Managing Transformation

Metrics – Dashboards & Scorecards

Program Management Consulting

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

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