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Project Category: Customer Experience Consulting

Customer Journey Mapping Provided Deep Insights on Performance and Opportunities for Improvement

Customer Journey Mapping Provided Deep Insights on Performance and Opportunities for Improvement

by Trish Alcorn

Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX

Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX

by Trish Alcorn

Hiring and Retention Trends & Strategies for the Contact Center Industry

Hiring and Retention Trends & Strategies for the Contact Center Industry

by Tina Suthers

Best Practices For Reducing Customer Effort To Drive Brand Loyalty

by Thomas Mastrototaro

Benchmarking Research Results in an Improved Customer Experience Strategy for a Major Tech Company

Benchmarking Research Results in an Improved Customer Experience Strategy for a Major Tech Company

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