The Northridge Group

Where Experience Creates Excellence

Learn why we are the only business consulting group to choose when creating better Contact Centers.

Contact Us

Experience + Excellence

It’s about the intersection of People, Process & Technology with four key focus areas — Customer Experience, Employee Experience, Digital Experience and Operational Excellence. It’s about understanding how to maximize one without cannibalizing the other three, creating a fine balance of the very best of each.
This symbiosis, this ying to a yang, allows for an ecosystem where employees are empowered with processes and tools that make their jobs easier, providing customers unparalleled experiences, all while using technology platforms that offer seamless digital handoffs.
After more than 50 years of team experience in the consulting space, we know this is the only way to achieve success.

The Northridge Four

Our four key focus areas to bring about change and drive success

Employee Experience

Employee Experience

Through assessment of your current training, coaching and knowledge management processes, we can identify areas of improvement and build actionable plans to build a positive employee experience, empowering  them,  creating a dynamic culture of success.

Learn More

Customer Experience

Customer Experience

Customer Experience (CX) encompasses every touchpoint and interaction a customer has with a business. When it’s negative, it acts as a bellwether to the rest the rest of the company, signaling that something is broken. We work to identify the broken and build actionable strategies for repair.

Learn More

Digital Experience

Digital Experience

We work to help organizations fully utilize their current tools while acquiring and implementing new ones, like Artificial Intelligence, needed for optimum effectiveness, creating the best holistically digital experience for both internal users and customers.

Learn More

Operational Excellence

Operational Excellence

To reach excellence in your operations means everything works in unison – a pull to a push, like an engine. We look at the total operation, breaking it into pieces and assessing each one, building a strategy toward maximum efficiencies, greater ROI, and higher revenue.

Learn More

Companies That Trust Northridge

Companies that trust Northridge
Click here to read client case studies where Northridge was able to identify problems and create strategies that allowed them to initiate change for optimium success.
CX exec report 2024 cover

INDUSTRY INSIGHTS

Get Your FREE 2024 Executive Research Report Now!

Explore the future of contact centers with our 2024 Industry Report. Discover key trends and insights from C-Suite executives on the impact of AI and automation. Download your free report now to stay ahead in your industry!

Download your free report

Talk With Our Northridge Experts

Petra Seals

Managing Principal

Kelsey Williams

Senior Consultant

Jessica Hoffman

Senior Project Lead

The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.

Petra Seals

Managing Principal

Kelsey Williams

Senior Consultant

Jessica Hoffman

Senior Project Lead

The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.

Stay up to date with NRG!

Looking for more insights? Subscribe now to receive new articles, reports, and other helpful content for contact center professionals!

Blog Subscription Examples



The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.

More Northridge Resources

At Northridge, we are invested in the success of every customer. That’s why we are constantly seeking data and tools to best serve you, your organization, and your customers. 

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.