The Northridge Group
Where Experience Creates Excellence
Learn why we are the only business consulting group to choose when creating better Contact Centers.
Experience + Excellence
It’s about the intersection of People, Process & Technology with four key focus areas — Customer Experience, Employee Experience, Digital Experience and Operational Excellence. It’s about understanding how to maximize one without cannibalizing the other three, creating a fine balance of the very best of each.
This symbiosis, this ying to a yang, allows for an ecosystem where employees are empowered with processes and tools that make their jobs easier, providing customers unparalleled experiences, all while using technology platforms that offer seamless digital handoffs.
After more than 50 years of team experience in the consulting space, we know this is the only way to achieve success.
The Northridge Four
Our four key focus areas to bring about change and drive success
Employee Experience
Through assessment of your current training, coaching and knowledge management processes, we can identify areas of improvement and build actionable plans to build a positive employee experience, empowering them, creating a dynamic culture of success.
Customer Experience
Customer Experience (CX) encompasses every touchpoint and interaction a customer has with a business. When it’s negative, it acts as a bellwether to the rest the rest of the company, signaling that something is broken. We work to identify the broken and build actionable strategies for repair.
Digital Experience
We work to help organizations fully utilize their current tools while acquiring and implementing new ones, like Artificial Intelligence, needed for optimum effectiveness, creating the best holistically digital experience for both internal users and customers.
Operational Excellence
To reach excellence in your operations means everything works in unison – a pull to a push, like an engine. We look at the total operation, breaking it into pieces and assessing each one, building a strategy toward maximum efficiencies, greater ROI, and higher revenue.
Companies That Trust Northridge
Click here to read client case studies where Northridge was able to identify problems and create strategies that allowed them to initiate change for optimium success.
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At Northridge, we are invested in the success of every customer. That’s why we are constantly seeking data and tools to best serve you, your organization, and your customers.
