The Northridge Group is a leader in Enterprise Technology.
Our industry experts have deep experience driving change at the demanding pace at which healthcare technology evolves. Working in collaboration with clients, our team of cross-functional experts conducts in-depth assessments to gain an understanding of the current state of their technology. We then provide key learnings and recommend solutions that empower them to achieve data-driven actionable insights and strategies.
Areas of Focus Include:
Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations
A Fortune 300 investment firm faces many challenges resulting from its use of on-premises Contact Center technology including high costs, limited business agility, inability to scale without significant technology investment and bifurcated experiences across digital and voice channels. To address these challenges, they plan to migrate to a Contact Center as a Service (CCaaS) platform.
Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...
“…[T]here are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know…” – Donald Rumsfeld The Request for Proposal (RFP)...
Business models are not static, they are ever-evolving. Telecommunication companies, for example, are in a constant state of transformation as they attempt to stay ahead of technology and product adoption curves. In the telecommunications industry, companies that...