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Hiring and Retention Trends & Strategies for the Contact Center Industry

BY: Tina Suthers, Brandie Gatlin, Andrea Christian

The Northridge Group’s Tina Suthers, Brandie Gatlin and Andrea Christian discuss current contact center trends, considerations and best practices. The pandemic presented a host of hiring and retention challenges for contact centers and many are facing a new normal. Learn what’s important to employees now and what employers can do to retain good employees, recruit high potential candidates and increase employee engagement.

Learn more insights from the Work From Home: Best Practices for Service Organizations whitepaper or contact us to start a conversation.

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During the COVID-19 crisis, The Northridge Group is here to support and serve our clients. If you are struggling with the increased challenges of meeting your customer service needs or enabling your workforce to work from home, we are here to help.

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With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you grow.

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