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LinkedIn Live

Hiring and Retention Trends & Strategies for the Contact Center Industry

BY: Tina Suthers, Brandie Gatlin, Andrea Christian

The Northridge Group’s Tina Suthers, Brandie Gatlin and Andrea Christian discuss current contact center trends, considerations and best practices. The pandemic presented a host of hiring and retention challenges for contact centers and many are facing a new normal. Learn what’s important to employees now and what employers can do to retain good employees, recruit high potential candidates and increase employee engagement.

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