Hiring and Retention Trends & Strategies for the Contact Center Industry
BY: Tina Suthers, Brandie Gatlin, Andrea Christian
The Northridge Group’s Tina Suthers, Brandie Gatlin and Andrea Christian discuss current contact center trends, considerations and best practices. The pandemic presented a host of hiring and retention challenges for contact centers and many are facing a new normal. Learn what’s important to employees now and what employers can do to retain good employees, recruit high potential candidates and increase employee engagement.
Learn more insights from the Work From Home: Best Practices for Service Organizations whitepaper or contact us to start a conversation.