Greater Insights through Advanced Analytics

Our Services

Analytics + practical strategies = Improved call center performance

Data Insights

The team has a keen interest in continually making a positive impact on our business

Managing Director Quality Services, Major Global Airline

Quality Monitoring Solutions

Quality Monitoring Solutions that Deliver Results

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State of Customer Service 2016 Report

New Data Identifies Service Gaps Across Digital Channels

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Customer Expect Quality Service

Let us help your call center become best-in-class.

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We provide practical solutions and real results.

A Partner for Your Business.

The Northridge Group

The Northridge Group is a management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing advanced data analytics and business process redesign to deliver results. 

Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies. 

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Career Center

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Corporate social responsibility & Community engagement

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