The Northridge Group provides practical solutions and real results.
A Partner for Your Business.
The Northridge Group
The Northridge Group is a management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing advanced data analytics and business process redesign to deliver results.
Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies.
- State of Customer Service Experience 2017 Report Coming Soon
- Strategic Planning Required for a Successful Contact Center Platform Migration White Paper
- State of Customer Service Experience 2016
- High-Level Roadmap Identified for Contact Center Investments
- PMO Created for a Multi-Billion Dollar Line of Business
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