THE LEADER IN BUSINESS MANAGEMENT CONSULTING SINCE 1999
The Northridge Group works with clients to improve operations by uncovering revenue and cost savings opportunities, removing inefficiencies, streamlining processes and enhancing the end-to-end customer experience.
Our Services
How The Northridge Group Improves Every Operation
Every project at The Northridge Group is approached with a rigorous focus on data analytics, a practical and results-based methodology, and the empathy and experience to understand your organization.
For us, every project is unique, which is why we assemble right-sized, customized teams with operational experts to create solutions tailored specifically to each client and project.
Customer Experience Consulting
Your customers are your business. We’ll listen to what they’re saying, show you what they’re experiencing and recommend how you can serve them better.
Operational Excellence
Success starts at the top. Our business management consulting helps you transform operations by navigating the change process to drive revenue growth and realize cost savings.
Quality Monitoring
Your contact center is the frontline of your business. Our U.S.-based team of experts offers the objectivity and expertise to evaluate agent performance and identify business insights to ensure top-rated customer service.
Contact Center Management
Our team will help you achieve best-in-class contact center operations by maximizing the value of your sales and service centers and leveraging customer touch points for end-to-end, cross-functional process improvements.
Telecom and Technology
We’ll help you offload the burden of telecom and technology management with world-class services designed to identify the right technology solutions to meet your business and organizational needs.
Our Approach
How Our Results-Oriented Approach Adds Up
As a leading business management consulting firm, we understand the synergy between the journey and the destination. Across all industries, forward-thinking organizations require Management Consulting services that leverage innovative and collaborative processes to consistently achieve targeted outcomes and program benchmarks.
Our entire consulting approach is grounded in successful project resolution and client satisfaction as our primary goals. Our hands-on consultants serve as authentic partners, passionate about understanding the right problems, and providing innovative solutions that bring sustainable and valuable results to our clients.
Years of Service
Employees & Consultants
Client Projects Across Industries
%
Of Clients Would Recommend Northridge
Featured Case study
Transformation of Customer Service Organization Leads to $70M+ in Operating Savings for Leading Healthcare Organization
Northridge’s Customer Experience Management Services resulted in a leading healthcare organization significantly reducing costs and improving the quality of their customer experience.
Highlighted Service
Omni-Channel Quality Monitoring
Customers are contacting your organization across and within a range of channels – phone, email, chat, mobile/text, and social media. Our team of U.S.-based quality monitoring experts objectively listen with an analytical ear, capturing and evaluating critical customer insights across channels and converting that customer feedback into a true business advantage for our clients.
Featured News
- Bryan M. Gillis Joins The Northridge Group As Executive Leader, Quality Solutions and Customer Analytics
- Northridge Appoints Ann Ziegler and Kathryn Sullivan to Board of Directors
- Northridge Expands Geographic Footprint With Opening of New Metro Atlanta Office
- Northridge Selected to Perform Technology Assessment for University of Oregon
Recent Blog Posts
Promoting Work/Life Balance Increases Employee Retention and Loyalty
Hiring the right talent for key positions is difficult, but once you have star performers in place, keeping them engaged can be an even bigger challenge. People are increasingly choosing companies based on corporate culture and seeking out jobs that fit their...
How to Recruit and Retain Contact Center Talent
Not too long ago, if a customer encountered an issue, their options for getting it resolved were much more limited: calling customer service, visiting a representative in person, or sending an email. Today, customers are in full control of their options which include...
Talk To Us About Your Organization
With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you achieve your goals.
