The Northridge Group provides practical solutions and real results.
A Partner for Your Business.
The Northridge Group
The Northridge Group is a management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing advanced data analytics and business process redesign to deliver results.
Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies.
Latest Insights
- Advanced Analytics: Enabling Transformation of Business Process Re-Engineering
- State of Customer Service Experience 2017 Report
- Strategic Planning Required for a Successful Contact Center Platform Migration White Paper
- State of Customer Service Experience 2016
- High-Level Roadmap Identified for Contact Center Investments
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Corporate social responsibility & Community engagement
Take a look at some of the latest events we’ve attended in our community
Women In The Forefront Luncheon 2018
Girl Scouts Achievement Dinner 2018
NRG attends 2018 BBB Annual Dinner
Cathy Coughlin STEM Scholars
Northridge Honors Employee and Family veterans for Veterans Day
Fauerbach meets DePaul President
The Cradle Classic 2017- Fauerbach meets DePaul President
Pam Plyler Speaks at Clarabridge C3
