THE LEADER IN BUSINESS MANAGEMENT CONSULTING SINCE 1999
The Northridge Group works with clients to improve operations by uncovering revenue and cost savings opportunities, removing inefficiencies, streamlining processes and enhancing the end-to-end customer experience.
Northridge is Here to Help
COVID-19 Resource Center
As we navigate the unusual circumstances COVID-19 has introduced, Northridge’s mission will not pause. We will continue to deliver services to our clients and will look for ways to help uplift communities, support and protect our neighbors, and contribute good to the situation we are all in.
Northridge has developed a set of resources, including best practices, tips and toolkits, for businesses to leverage as they navigate the impacts of coronavirus. Click below to learn more and please do not hesitate to reach out if we can support your team in any way.
Our Services
How The Northridge Group Improves Every Operation
Every project at The Northridge Group is approached with a rigorous focus on data analytics, a practical and results-based methodology, and the empathy and experience to understand your organization.
For us, every project is unique, which is why we assemble right-sized, customized teams with operational experts to create solutions tailored specifically to each client and project.
Customer Experience Consulting
Your customers are your business. We’ll listen to what they’re saying, show you what they’re experiencing and recommend how you can serve them better.
Operational Excellence
Success starts at the top. Our business management consulting helps you transform operations by navigating the change process to drive revenue growth and realize cost savings.
Quality Monitoring
Your contact center is the frontline of your business. Our U.S.-based team of experts offers the objectivity and expertise to evaluate agent performance and identify business insights to ensure top-rated customer service.
Contact Center Management
Our team will help you achieve best-in-class contact center operations by maximizing the value of your sales and service centers and leveraging customer touch points for end-to-end, cross-functional process improvements.
Technology, Telecom and Media
We’ll help you offload the burden of telecom and technology management with world-class services designed to identify the right technology solutions to meet your business and organizational needs.
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State of Customer Service Experience 2019
“Fascinating, packed with insightful data and factoids that anybody interested in customer experience and customer service will find extremely useful.” – Peter Lavers: Think CX
New customer experience data provides a clear message for businesses! According to the 2019 report, consumers are unforgiving when it comes to poor customer experience.
Our Approach
How Our Results-Oriented Approach Adds Up
As a leading business management consulting firm, we understand the synergy between the journey and the destination. Across all industries, forward-thinking organizations require Management Consulting services that leverage innovative and collaborative processes to consistently achieve targeted outcomes and program benchmarks.
Our entire consulting approach is grounded in successful project resolution and client satisfaction as our primary goals. Our hands-on consultants serve as authentic partners, passionate about understanding the right problems, and providing innovative solutions that bring sustainable and valuable results to our clients.
Years of Service
Employees & Consultants
Client Projects Across Industries
%
Of Clients Would Recommend Northridge
Featured Case study
Transformation of Customer Service Organization Leads to $70M+ in Operating Savings for Leading Healthcare Organization
Northridge’s Customer Experience Management Services resulted in a leading healthcare organization significantly reducing costs and improving the quality of their customer experience.
Highlighted Service
Omni-Channel Quality Monitoring
Customers are contacting your organization across and within a range of channels – phone, email, chat, mobile/text, and social media. Our team of U.S.-based quality monitoring experts objectively listen with an analytical ear, capturing and evaluating critical customer insights across channels and converting that customer feedback into a true business advantage for our clients.
Recent Blog Posts
Empathy and the Customer Experience
Are your customer service agents offering empathy during the Global Health Crisis? Sympathy and empathy are behaviors that are often used interchangeably although they are quite different. While sympathy is feeling “for” a person, empathy is feeling “with” a person....
Getting Personal: How Digital Marketers Are Strategically Breaking Through Mounting In-Box Clutter
There is something special about visiting your neighborhood coffee shop where the barista knows your name and order. As traditional retailers move their businesses online, figuring out how to evoke similar emotions from customers via their email in-boxes could be key...
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Talk To Us About Your Organization
With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you achieve your goals.
