The Financial Services Industry Is Constantly Evolving
It can be difficult for financial services institutions to keep up with the challenges posed by increased regulation, industry consolidation and the customer expectations brought on by the digital era.
Keeping up with evolving industry trends is difficult, but we can help!
The Northridge Group’s commercial banking solutions utilize advanced data analytics to help commercial banking clients improve and streamline operational processes, such as the automating of manual tasks, and ensure that their devices and technology meet or exceed compliance standards amidst changing regulations.
Northridge’s retail banking solutions help our retail banking clients streamline their processes and digital products and manage and analyze increasing amounts of data. Our solutions help retail banks provide personalized digital and in-person customer experiences resulting in improved customer satisfaction.
E2E Process Mapping and Optimization Identifies over $3M in Annual Savings for a Fortune 100 Enterprise
The IT division of a Fortune 100 organization was challenged to generate significant cost savings in the management of its global telecommunications services. Prior cost savings initiatives were narrowly focused and resulted in insufficient business as usual reductions.
In our previous post, we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. The benefits of data...
It’s every Contact Center manager’s worst nightmare, the customer who repeatedly calls back because their issue has not been resolved to their satisfaction. When this problematic scenario begins playing out with an increasing number of customers, quick action is...
Empathy is a desirable trait for customer service associates; however, compassion takes empathy to the next level. While an empathetic associate will try to comfort a customer, who calls in with an issue, a compassionate associate will not only offer comfort but go...
A Tailored Consulting Approach for Every Service
At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas: