Financial Services

Contact Us


State of CX Research Report

Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.

State of CX Research Report

The Financial Services Industry Is Constantly Evolving

It can be difficult for financial services institutions to keep up with the challenges posed by increased regulation, industry consolidation and the customer expectations brought on by the digital era.

Keeping up with evolving industry trends is difficult, but we can help!

Commercial Banking

The Northridge Group’s commercial banking solutions utilize advanced data analytics to help commercial banking clients improve and streamline operational processes, such as the automating of manual tasks, and ensure that their devices and technology meet or exceed compliance standards amidst changing regulations.

Retail Banking

Northridge’s retail banking solutions help our retail banking clients streamline their processes and digital products and manage and analyze increasing amounts of data. Our solutions help retail banks provide personalized digital and in-person customer experiences resulting in improved customer satisfaction.

Interactive Team Working on Business Process
leveraging data to mine insights

Northridge Success

E2E Process Mapping and Optimization Identifies over $3M in Annual Savings for a Fortune 100 Enterprise

The IT division of a Fortune 100 organization was challenged to generate significant cost savings in the management of its global telecommunications services. Prior cost savings initiatives were narrowly focused and resulted in insufficient business as usual reductions.

Read the Success Story

Northridge Perspectives

The Importance of Quality Monitoring for Government Agency Contact Centers

The Importance of Quality Monitoring for Government Agency Contact Centers

Quality Monitoring is an essential tool used by many businesses to improve customer experience in their contact centers. Quality Monitoring programs leverage call listening, screen monitoring, and advanced data analytics to identify issues faced by individual associates as well as overall operational issues. When Quality Monitoring processes identify specific behavioral issues in individual associates, the behaviors can usually be quickly corrected with monitoring, agent and call level reporting, insights, recommendations, training programs, and/or customized coaching.

The Crucial Connection Between CX Tech & Training

The Crucial Connection Between CX Tech & Training

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.

Proper Contact Center Training Benefits Employee Experience

Proper Contact Center Training Benefits Employee Experience

In the post-pandemic world, contact center leaders are prioritizing three interconnected objectives: employee productivity, retention, and satisfaction. By cultivating a positive working environment, leaders can optimize the employee experience to mitigate absenteeism...

Our Services

A Tailored Consulting Approach for Every Service

At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:


Contact Center

Quality Monitoring

Data & Analytics

Enterprise Technology

Business Process Optimization

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.