Industries

Financial Services

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The Financial Services Industry Is Constantly Evolving

It can be difficult for financial services institutions to keep up with the challenges posed by increased regulation, industry consolidation and the customer expectations brought on by the digital era.

Keeping up with evolving industry trends is difficult, but we can help!

Commercial Banking

The Northridge Group’s commercial banking solutions utilize advanced data analytics to help commercial banking clients improve and streamline operational processes, such as the automating of manual tasks, and ensure that their devices and technology meet or exceed compliance standards amidst changing regulations.

Retail Banking

Northridge’s retail banking solutions help our retail banking clients streamline their processes and digital products and manage and analyze increasing amounts of data. Our solutions help retail banks provide personalized digital and in-person customer experiences resulting in improved customer satisfaction.

Interactive Team Working on Business Process
leveraging data to mine insights

Northridge Success

E2E Process Mapping and Optimization Identifies over $3M in Annual Savings for a Fortune 100 Enterprise

The IT division of a Fortune 100 organization was challenged to generate significant cost savings in the management of its global telecommunications services. Prior cost savings initiatives were narrowly focused and resulted in insufficient business as usual reductions.

Read the Success Story

Northridge Perspectives

Automation and AI in Telecom Contact Centers

Automation and AI in Telecom Contact Centers

Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...

How to Manage Multiple Evolving Channels

How to Manage Multiple Evolving Channels

Effective technology application, agent recruitment and training are critical to help customers conduct complex interactions. In recent years there has been an uptick in the number of digital channels through which customers can be engaged. These range from websites...

Our Services

A Tailored Consulting Approach for Every Service

At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:

 

Contact Center

Quality Monitoring

Data & Analytics

Enterprise Technology

Business Process Optimization

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

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