Quality Monitoring Success Stories
Learn How Northridge Can Help You Achieve Measurable Improvements in Your Organization
The Northridge Group has been helping clients like you succeed for over 20 years.
Check out our Quality Monitoring success stories for an in-depth look at our services and approach.
Quality Monitoring Assessment for Large Government Agency Identifies Needed Knowledge Management and Coaching Improvements
Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX
Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign
Customer Service Benchmarking Project Identifies Opportunities for Communications/Technology Provider
Quality Monitoring Services
Voice of the Customer
Contact Center Compliance Monitoring
Contact Center Speech Analytics
Customer Churn Analytics
Omnichannel Quality Monitoring
Quality Program Assessment & Redesign
Employee Training & Coaching Assessment
Employee Knowledge Management
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.