Telecom & Media
Systems & Process Innovation
Driving Business Process Transformation and Legacy System Solutions
Holistic business process transformation in the face of complex legacy OSS/BSS systems requires visibility and drive.
You’re saddled with complex, difficult to maintain and anything but agile legacy back-office systems and tooling. These systems house the foundational telecom and media industry data that you need to harness in order to make critical business decisions.
Yet these systems are not up to the task of keeping up with sweeping industry innovations like software-defined networking, cloud migrations, security policy management, IoT data proliferation or 5G network deployment and product roll-out.
How We Can Help
The Northridge Group will help your financial and IT experts unlock the complexity behind your key business processes to design systems and data repositories that will produce better business insights and position you for future data transformations. Imagine the ability to develop and implement technology solutions with very short implementation cycles to address critical problems that have been difficult to solve because funding, prioritization or long lead times prevented you from moving forward!
Do any of these challenges sound familiar?
- Do your business and finance partners lack ready access to all pertinent data in data lakes with effective data query tools?
- Is it cost-prohibitive to incrementally improve, let alone transform, your bloated legacy OSS/BSS systems?
- Do your critical business processes begin as email or excel file and fail to evolve into appropriate platforms for the volume, scope and success of your telecom and media business?
- Does your organization lack adequate resources and insights to tackle even targeted, short-term initiatives?
- Would a big data analytics initiative of viewership, circuit inventories, order histories and trends or voice records require a one-off IT and data security enablement?
- Do IT and security requirements limit your ability to unlock big data analytics or other business insights which could transform your telecom and media business?
How Our Team is Different
While you are acutely aware of the legacy system challenges and data inaccuracies in your environment, you may not have access to the resources that can attack these challenges outside of IT development cycles and processes.
Our team has deep telecom, media system and data experience that you can leverage to deliver short-term tactical data analyses, big data analytics or longer-term IT transformation initiatives. We understand telecom system flows, processes and typical data gaps so we can rapidly identify common industry system problems and develop solutions and tooling.
Global Enterprise Achieved $400M in Network Cost Savings Through a Multi-Year, Multi-Pronged Cost Improvement Plan
A global enterprise requested a fresh look at its network cost structure to identify an approach for achieving best-in-class cost profile. Northridge was engaged to perform a cost analysis and to develop an implementation roadmap for delivering best-in-class network cost performance.
Automation and AI in Telecom Contact Centers
Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...
Best Practices for Effective Telecom ‘Large Deal’ Success
“…[T]here are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know…” – Donald Rumsfeld The Request for Proposal (RFP)...
The Key to Successful Transformation Management
Business models are not static, they are ever-evolving. Telecommunication companies, for example, are in a constant state of transformation as they attempt to stay ahead of technology and product adoption curves. In the telecommunications industry, companies that...
Northridge’s Telecom & Media Consulting Solutions
In today’s rapidly changing and highly competitive telecom and media marketplace, running your business using complex, non-agile legacy OSS/BSS systems becomes increasingly difficult and expensive. The Northridge Group will rapidly identify holistic business processes and appropriate technology and tooling that can be deployed to connect data together in short timeframes and in turn unlock valuable insights.
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.