Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
Technology is changing and so are the needs of customers.
We can help your organization keep up with these changes by providing a holistic approach to technology that considers everything from company culture to Customer Experience. Our solutions help organizations empower their employees and clients to achieve innovative growth without sacrificing stability. We partner with clients of all sizes, from all industries and at all stages of business transformation journeys.
Our Services Include:
Digital transformation and AI enablement
Emerging technology (Robotic Process Automation [RPA], edge computing, blockchain)
Contact Center technology
Data and infrastructure security and cloud technology
Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations
A Fortune 300 investment firm faces many challenges resulting from its use of on-premises Contact Center technology including high costs, limited business agility, inability to scale without significant technology investment and bifurcated experiences across digital and voice channels. To address these challenges, they plan to migrate to a Contact Center as a Service (CCaaS) platform.
Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.
A 4-Part Process to Achieving Optimal Network Connectivity & Cost Efficiency for Telecom Carriers and Businesses
In today's business landscape, reliable network connectivity is essential for seamless operations and effective communication. This burdens both telecommunications carriers and businesses by requiring them to carefully balance network performance and cost efficiency...
The wireline telecommunications industry is enjoying increased demand for fiber broadband services, which is great for the asset utilization of previous investments, but also points to the need to expand their fiber networks before another entity enters the market...