Industries
Information Technology
Adapting to Your Customers and the Market Keeps You in the Game – Innovation Keeps You Relevant
JUST RELEASED!
The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone!
Our Approach
Technology is changing and so are the needs of customers.
We can help your organization keep up with these changes by providing a holistic approach to technology that considers everything from company culture to Customer Experience. Our solutions help organizations empower their employees and clients to achieve innovative growth without sacrificing stability. We partner with clients of all sizes, from all industries and at all stages of business transformation journeys.
Our Services Include:
Digital transformation and AI enablement
Emerging technology (Robotic Process Automation [RPA], edge computing, blockchain)
Contact Center technology
Data and infrastructure security and cloud technology
Northridge Success
Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations
A Fortune 300 investment firm faces many challenges resulting from its use of on-premises Contact Center technology including high costs, limited business agility, inability to scale without significant technology investment and bifurcated experiences across digital and voice channels. To address these challenges, they plan to migrate to a Contact Center as a Service (CCaaS) platform.
Northridge Perspectives
Artificial Intelligence in Healthcare: Knowing AI Ethics
The healthcare industry stands on the precipice of change, facing a series of interconnected challenges that strain the entire healthcare system. These existential pressures include: Rising rates of chronic/co-morbid conditions Resource constraints including clinical...
Automation and AI in Telecom Contact Centers
Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...
Best Practices for Effective Telecom ‘Large Deal’ Success
“…[T]here are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know…” – Donald Rumsfeld The Request for Proposal (RFP)...
Our Information Technology Solutions
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.
