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Information Technology

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JUST RELEASED!

CX 2023 Report Booklet

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone!

CX 2023 Report Booklet

Our Approach

Technology is changing and so are the needs of customers.

We can help your organization keep up with these changes by providing a holistic approach to technology that considers everything from company culture to Customer Experience. Our solutions help organizations empower their employees and clients to achieve innovative growth without sacrificing stability. We partner with clients of all sizes, from all industries and at all stages of business transformation journeys.

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Our Services Include:

Digital transformation and AI enablement

Emerging technology (Robotic Process Automation [RPA], edge computing, blockchain)

Contact Center technology

Data and infrastructure security and cloud technology

Migration to CCaaS Platform

Northridge Success

Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations

A Fortune 300 investment firm faces many challenges resulting from its use of on-premises Contact Center technology including high costs, limited business agility, inability to scale without significant technology investment and bifurcated experiences across digital and voice channels. To address these challenges, they plan to migrate to a Contact Center as a Service (CCaaS) platform.

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Northridge Perspectives

Leverage Healthcare Technology to Enhance Patient Retention

Leverage Healthcare Technology to Enhance Patient Retention

If healthcare managers and small-to-medium-sized business (SMB) healthcare practitioners can agree on anything, it’s that acquiring new patients is both costly and challenging. Conversely, retaining existing patients is far more achievable and economically viable,...

The Impact of ChatGPT on Contact Center Performance

The Impact of ChatGPT on Contact Center Performance

ChatGPT is all over the news, especially since it has been reported that Microsoft may be considering a significant increase to its 2019 investment of $1 billion in OpenAI, the hottest startup in Silicon Valley and the creator of ChatGPT. The $10 billion investment...

Artificial Intelligence in Healthcare: Knowing AI Ethics

Artificial Intelligence in Healthcare: Knowing AI Ethics

The healthcare industry stands on the precipice of change, facing a series of interconnected challenges that strain the entire healthcare system. These existential pressures include: Rising rates of chronic/co-morbid conditions Resource constraints including clinical...

Our Information Technology Solutions

IT Security Services

Digital Transformation

 

Contact Center Technology

 

Data Solutions

 

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With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

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