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Information Technology

Adapting to Your Customers and the Market Keeps You in the Game – Innovation Keeps You Relevant

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JUST RELEASED!

State of CX Research Report

Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.

State of CX Research Report

Our Approach

Technology is changing and so are the needs of customers.

We can help your organization keep up with these changes by providing a holistic approach to technology that considers everything from company culture to Customer Experience. Our solutions help organizations empower their employees and clients to achieve innovative growth without sacrificing stability. We partner with clients of all sizes, from all industries and at all stages of business transformation journeys.

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Our Services Include:

Digital transformation and AI enablement

Emerging technology (Robotic Process Automation [RPA], edge computing, blockchain)

Contact Center technology

Data and infrastructure security and cloud technology

Migration to CCaaS Platform

Northridge Success

Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations

A Fortune 300 investment firm faces many challenges resulting from its use of on-premises Contact Center technology including high costs, limited business agility, inability to scale without significant technology investment and bifurcated experiences across digital and voice channels. To address these challenges, they plan to migrate to a Contact Center as a Service (CCaaS) platform.

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Northridge Perspectives

The Crucial Connection Between CX Tech & Training

The Crucial Connection Between CX Tech & Training

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.

The Art and Science of Fiber-Build Modeling

The Art and Science of Fiber-Build Modeling

The wireline telecommunications industry is enjoying increased demand for fiber broadband services, which is great for the asset utilization of previous investments, but also points to the need to expand their fiber networks before another entity enters the market...

Our Information Technology Solutions

IT Security Services

Digital Transformation

 

Contact Center Technology

 

Data Solutions

 

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With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

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