Industries
Information Technology
Adapting to Your Customers and the Market Keeps You in the Game – Innovation Keeps You Relevant
Our Approach
Technology is changing and so are the needs of customers.
We can help your organization keep up with these changes by providing a holistic approach to technology that considers everything from company culture to Customer Experience. Our solutions help organizations empower their employees and clients to achieve innovative growth without sacrificing stability. We partner with clients of all sizes, from all industries and at all stages of business transformation journeys.
Our Services Include:
Digital transformation and AI enablement
Emerging technology (Robotic Process Automation [RPA], edge computing, blockchain)
Contact Center technology
Data and infrastructure security and cloud technology
Northridge Success
Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations
A Fortune 300 investment firm faces many challenges resulting from its use of on-premises Contact Center technology including high costs, limited business agility, inability to scale without significant technology investment and bifurcated experiences across digital and voice channels. To address these challenges, they plan to migrate to a Contact Center as a Service (CCaaS) platform.
Northridge Perspectives
Weighing the Benefits and Challenges of Voice Biometrics for Contact Centers: Part Two
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
Voice Biometrics for the Contact Center: Part 1
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
People, Process & Technology and the Intersection of AI: Part 3
In Part 3: Leslie O’Flahaven talks about how AI will impact how agents communicate with customers and the impact it will have on CX scores.
Our Information Technology Solutions
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.
