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Case Studies / Telecom & Technology Management

Global Leader in Consumer and Business Credit Reporting Saves $2M+ through RFP Process

Financial Services

Scope

  • In support of our client’s goal to improve the Customer Experience, Northridge developed the business & technical requirements, as well as the RFP documentation, for the “Next Generation Contact Center Technology” solution to provide advanced functionality, supporting tools and a more integrated solution.

Results

  • Northridge developed a comprehensive RFP that resulted in proposals from six industry-leading vendors.
  • Northridge narrowed the selection to three top vendors that met the business and technology requirements.
  • After leading in-depth evaluations, including vendor meetings and product demos, Northridge selected the winning vendor, saving our client more than $2M.

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