Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
How to Drive Change in a Complex Industry
The telecom and media industry is highly complex, requiring partnerships with experts who have deeply rooted industry expertise in successfully improving margins and expanding market share. Whether you are a communications carrier — mobile, wireline or OTT — a cable or satellite MVPD or a provider of fiber and tower infrastructure, leaders like you need a partner who can help define and solve real problems while also identifying cost savings and revenue-generating opportunities.
You need a consultant who understands the practical implications of shifting priorities and challenges within your company as well as the industry at large.
A Unique, Comprehensive Skillset That Fosters Solutions
The Northridge Group focuses on driving maximum ROI from transformation initiatives and operational optimization for the broader telecom sector – inclusive of wireline voice and data, wireless MNOs and MVNOs, tower and fiber infrastructure, as well as cable and satellite services. We offer a unique blend of:
Deep domain expertise
Technical and program management skills
What Makes Us Different
We have deep practical experience solving multidimensional, operational and financial challenges, which enables us to deliver truly transformational business outcomes. Our telecom and media professionals have walked in your shoes and understand your industry challenges and pain points.
With a keen focus on understanding your unique environment, we leverage advanced data analytics and technology to drive business communication solutions that are meaningful to your organization.
Optimized Infrastructure Design for New Technology Platform Results in NPV of $100M+
An industry-leading Fortune 50 services organization engaged Northridge to perform an inventory analysis with the goal of evaluating the long-term cost-benefit of employing a new technology infrastructure. Read more about the results of our analysis.
Additional Telecom & Media Consulting Services
Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.
A 4-Part Process to Achieving Optimal Network Connectivity & Cost Efficiency for Telecom Carriers and Businesses
In today's business landscape, reliable network connectivity is essential for seamless operations and effective communication. This burdens both telecommunications carriers and businesses by requiring them to carefully balance network performance and cost efficiency...
The wireline telecommunications industry is enjoying increased demand for fiber broadband services, which is great for the asset utilization of previous investments, but also points to the need to expand their fiber networks before another entity enters the market...
Let’s Talk About Your Organization
We focus on operational, financial and technology needs required to drive tangible business solutions for telecommunication carriers, cable and satellite video services, as well as tower and fiber infrastructure providers.