Industry
Telecom & Media
We Leverage Deep Industry Experience to Transform Both Process and Cost to Improve Margin
JUST RELEASED!
The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone!
Our Approach
How to Drive Change in a Complex Industry
The telecom and media industry is highly complex, requiring partnerships with experts who have deeply rooted industry expertise in successfully improving margins and expanding market share. Whether you are a communications carrier — mobile, wireline or OTT — a cable or satellite MVPD or a provider of fiber and tower infrastructure, leaders like you need a partner who can help define and solve real problems while also identifying cost savings and revenue-generating opportunities.
You need a consultant who understands the practical implications of shifting priorities and challenges within your company as well as the industry at large.
A Unique, Comprehensive Skillset That Fosters Solutions
The Northridge Group focuses on driving maximum ROI from transformation initiatives and operational optimization for the broader telecom sector – inclusive of wireline voice and data, wireless MNOs and MVNOs, tower and fiber infrastructure, as well as cable and satellite services. We offer a unique blend of:
Operational experience
Analytical strengths
Deep domain expertise
Technical and program management skills
Our Value
What Makes Us Different
We have deep practical experience solving multidimensional, operational and financial challenges, which enables us to deliver truly transformational business outcomes. Our telecom and media professionals have walked in your shoes and understand your industry challenges and pain points.
With a keen focus on understanding your unique environment, we leverage advanced data analytics and technology to drive business communication solutions that are meaningful to your organization.
Northridge Success
Optimized Infrastructure Design for New Technology Platform Results in NPV of $100M+
An industry-leading Fortune 50 services organization engaged Northridge to perform an inventory analysis with the goal of evaluating the long-term cost-benefit of employing a new technology infrastructure. Read more about the results of our analysis.
Additional Telecom & Media Consulting Services
Northridge Perspectives
Automation and AI in Telecom Contact Centers
Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...
Best Practices for Effective Telecom ‘Large Deal’ Success
“…[T]here are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know…” – Donald Rumsfeld The Request for Proposal (RFP)...
The Key to Successful Transformation Management
Business models are not static, they are ever-evolving. Telecommunication companies, for example, are in a constant state of transformation as they attempt to stay ahead of technology and product adoption curves. In the telecommunications industry, companies that...
Let’s Talk About Your Organization
We focus on operational, financial and technology needs required to drive tangible business solutions for telecommunication carriers, cable and satellite video services, as well as tower and fiber infrastructure providers.
