The Insurance Industry Faces Complex Challenges on Every Front
The insurance industry is increasingly becoming more regulated and market conditions are becoming more volatile. At the same time, digital capabilities are rapidly improving. Customers naturally expect their insurers’ technology to keep pace, but this can be a daunting task.
We’re Here to Help
The Northridge Group helps insurance industry clients assess their operations, garner insights from data and provide actionable steps to improve digital processes and better serve customers. Through data collection and analysis, we identify key indicators of compliance risk and deliver practical solutions for risk avoidance that will drive improvements in business outcomes. Our solutions allow insurance companies to make information-backed decisions that will enhance Customer Experience while reducing risk.
Northridge Success
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
A leading Healthcare company’s Contact Center was experiencing recruiting issues, attrition and workforce management inefficiencies.
Northridge Perspectives
People, Process & Technology and the Intersection of AI: Part 3
In Part 3: Leslie O’Flahaven talks about how AI will impact how agents communicate with customers and the impact it will have on CX scores.
People, Process & Technology and the Intersection of AI: Part 2
People, Process & Technology – and the Intersection of AI: Part 2
People, Process & Technology and the Intersection of AI: Part 1
People, Process & Technology – and the Intersection of AI: Part 1
Our Services
A Tailored Consulting Approach for Every Service
At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.