The Insurance Industry Faces Complex Challenges on Every Front
The insurance industry is increasingly becoming more regulated and market conditions are becoming more volatile. At the same time, digital capabilities are rapidly improving. Customers naturally expect their insurers’ technology to keep pace, but this can be a daunting task.
We’re Here to Help
The Northridge Group helps insurance industry clients assess their operations, garner insights from data and provide actionable steps to improve digital processes and better serve customers. Through data collection and analysis, we identify key indicators of compliance risk and deliver practical solutions for risk avoidance that will drive improvements in business outcomes. Our solutions allow insurance companies to make information-backed decisions that will enhance Customer Experience while reducing risk.
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
A leading Healthcare company’s Contact Center was experiencing recruiting issues, attrition and workforce management inefficiencies.
Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...
Effective technology application, agent recruitment and training are critical to help customers conduct complex interactions. In recent years there has been an uptick in the number of digital channels through which customers can be engaged. These range from websites...
The COVID-19 pandemic unleashed an overwhelming burden on hospital systems and medical professionals. Tragically, many suicidal deaths among healthcare professionals have been tied to the stress of working through the pandemic. The urgent need to support the...
A Tailored Consulting Approach for Every Service
At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas: