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Data & Analytics

Helping Clients Leverage Their Data to Mine Insights and Deliver Value

The Business Challenge

As a business leader, you’re faced with operational challenges every day. Knowing how to mobilize and transform your data into meaningful insights can be difficult, but it’s also critical to your organization’s success. The Northridge Group can help you operationalize your data strategy, allowing you to unlock valuable customer insights and make informed data-driven business decisions.

How We Provide Value

We are not just data jockeys or career consultants. Our seasoned team at The Northridge Group combines robust and varied industry knowledge with broad functional expertise and technical capabilities to make your data actionable through advanced analytics. By mobilizing your data and unearthing valuable insights, we help you identify your next key business actions and deliver outcomes that will help you transform your business, enabling future success across your organization.

Learn More About How We Deliver an ROI

Enabling Your Business Through Data Analytics

For more than 20 years, we have partnered with our clients to achieve their business objectives by turning their data into insights and insights into value. Common business challenges we’ve solved through data analytics consulting include:

  • Customer Churn and Retention
  • Workforce Management Forecast Modeling
  • Data Integration and Governance Strategy
  • Data Collection and Analysis Tool Optimization
  • Revenue Assurance – Quote to Cash (Billing and Invoicing)
  • Voice of the Customer Analysis / Drivers of Customer Satisfaction

Read a Client Success Story

Our Proven Engagement Model

The Northridge Group approaches every client engagement with a customer-centric methodology that encompasses: data-insights-actions-measures.  This model enables effective change management and optimal business impact.

Our Data & Analytics Solutions

The Northridge Group specializes in advanced data analytics consulting services that help our clients gain access and visibility to their data, unlocking vital insights they need to make better and more informed business decisions.

Data Strategy & Governance
  • Data Integration Strategy
  • Data Governance Program Design
  • Data Warehousing & Data Lake Advisory Services
  • Data Quality Health Assessment
  • Change Management – Training & Enablement Support
Advanced Data    Analytics
  • Workforce Management Analytics
  • Revenue Assurance
  • Predictive Modeling & Forecasting
  • Machine Learning & AI-Driven Analytics
  • Advanced Data Visualization
  • Data Warehouse and Data Lake BI Reporting
Customer Analytics & Insights
  • Omni-channel & VoC Analytics
  • Customer Churn Analytics
  • Customer Acquisition Analytics
  • Speech Analytics
  • Pricing Insights

Northridge’s Data Analytics Consulting Services Deliver Value

We developed an invoice automation and audit process for a Fortune 50 Client. Results identified data-driven and process automation opportunities for:

%

of invoice dollars

%

of processes

of cost savings

Featured Case study

Inventory Analysis & Data Modeling Results in NPV of +$100M

A Fortune 50 Enterprise engaged Northridge to perform an inventory analysis to evaluate the long-term cost-benefit of employing a new technology infrastructure. Through the use of advanced analytics and sophisticated data modeling, Northridge produced an optimized design that would streamline the infrastructure and reduce ongoing OPEX.

Access The Case Study

Recent Blog Posts

How Customer Analytics Can “Up” Your CX Game

Let’s say you’ve already taken the necessary measures to move your contact center from good to great. You’ve adopted clearly defined and focused metrics, you have a vision that aligns the needs of customers with the aspirations of your business, you’ve implemented a...

Talk To Us About Your Organization

With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you achieve your goals.

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