Consulting Services
Data & Analytics
Helping Clients Leverage Their Data to Mine Insights and Deliver Value
Our Approach
The Business Challenge
As a business leader, you’re faced with operational challenges every day. Knowing how to mobilize and transform your data into meaningful insights can be difficult, but it’s also critical to your organization’s success. The Northridge Group can help you operationalize your data strategy, allowing you to unlock valuable customer insights and make informed data-driven business decisions.
Our Approach
How We Provide Value
We are not just data jockeys or career consultants. Our seasoned team at The Northridge Group combines robust and varied industry knowledge with broad functional expertise and technical capabilities to make your data actionable through advanced analytics. By mobilizing your data and unearthing valuable insights, we help you identify your next key business actions and deliver outcomes that will help you transform your business, enabling future success across your organization.
Our Approach
Enabling Your Business Through Data Analytics
For more than 20 years, we have partnered with our clients to achieve their business objectives by turning their data into insights and insights into value. Common business challenges we’ve solved through data analytics consulting include:
- Customer Churn and Retention
- Workforce Management Forecast Modeling
- Data Integration and Governance Strategy
- Data Collection and Analysis Tool Optimization
- Revenue Assurance – Quote to Cash (Billing and Invoicing)
- Voice of the Customer Analysis / Drivers of Customer Satisfaction
Our Solutions
Our Proven Engagement Model
The Northridge Group approaches every client engagement with a customer-centric methodology that encompasses: data-insights-actions-measures. This model enables effective change management and optimal business impact.
Measure Impact of Actions on KPIs
- Scorecards
- Drillable reporting
Integrate Disparate Client Data Sources
- Speech, text, chat
- CRM, etc.
Identify Key Actions & Strategies
that will drive the business
Analyze Data & Uncover Key Insights
- Customer
- Operations
- Market
Northridge Success
Inventory Analysis & Data Modeling Results in NPV of +$100M
A Fortune 50 Enterprise engaged Northridge to perform an inventory analysis to evaluate the long-term cost-benefit of employing a new technology infrastructure. Through the use of advanced analytics and sophisticated data modeling, Northridge produced an optimized design that would streamline the infrastructure and reduce ongoing OPEX.
Northridge Perspectives
The ChatGPT Revolution
This article was originally published on Contact Center Pipeline and can be viewed here. Will, and How, This New Technology Model Help Contact Centers? For the past several months the technology conversation has been dominated by the emergence of ChatGPT, first GPT-3,...
Leverage Healthcare Technology to Enhance Patient Retention
If healthcare managers and small-to-medium-sized business (SMB) healthcare practitioners can agree on anything, it’s that acquiring new patients is both costly and challenging. Conversely, retaining existing patients is far more achievable and economically viable,...
The Impact of ChatGPT on Contact Center Performance
ChatGPT is all over the news, especially since it has been reported that Microsoft may be considering a significant increase to its 2019 investment of $1 billion in OpenAI, the hottest startup in Silicon Valley and the creator of ChatGPT. The $10 billion investment...
Additional Data & Analytics Services
Let’s Talk About Your Organization
The Northridge Group specializes in advanced data analytics consulting services that help our clients gain access and visibility to their data, unlocking vital insights they need to make better and more informed business decisions.
