Consulting Services
Data & Analytics
Helping Clients Leverage Their Data to Mine Insights and Deliver Value
Our Approach
The Business Challenge
As a business leader, you’re faced with operational challenges every day. Knowing how to mobilize and transform your data into meaningful insights can be difficult, but it’s also critical to your organization’s success. The Northridge Group can help you operationalize your data strategy, allowing you to unlock valuable customer insights and make informed data-driven business decisions.
Our Approach
How We Provide Value
We are not just data jockeys or career consultants. Our seasoned team at The Northridge Group combines robust and varied industry knowledge with broad functional expertise and technical capabilities to make your data actionable through advanced analytics. By mobilizing your data and unearthing valuable insights, we help you identify your next key business actions and deliver outcomes that will help you transform your business, enabling future success across your organization.
Our Approach
Enabling Your Business Through Data Analytics
For more than 20 years, we have partnered with our clients to achieve their business objectives by turning their data into insights and insights into value. Common business challenges we’ve solved through data analytics consulting include:
- Customer Churn and Retention
- Workforce Management Forecast Modeling
- Data Integration and Governance Strategy
- Data Collection and Analysis Tool Optimization
- Revenue Assurance – Quote to Cash (Billing and Invoicing)
- Voice of the Customer Analysis / Drivers of Customer Satisfaction
Our Solutions
Our Proven Engagement Model
The Northridge Group approaches every client engagement with a customer-centric methodology that encompasses: data-insights-actions-measures. This model enables effective change management and optimal business impact.
Measure Impact of Actions on KPIs
- Scorecards
- Drillable reporting
Integrate Disparate Client Data Sources
- Speech, text, chat
- CRM, etc.
Identify Key Actions & Strategies
that will drive the business
Analyze Data & Uncover Key Insights
- Customer
- Operations
- Market
Northridge Success
Inventory Analysis & Data Modeling Results in NPV of +$100M
A Fortune 50 Enterprise engaged Northridge to perform an inventory analysis to evaluate the long-term cost-benefit of employing a new technology infrastructure. Through the use of advanced analytics and sophisticated data modeling, Northridge produced an optimized design that would streamline the infrastructure and reduce ongoing OPEX.
Northridge Perspectives
Weighing the Benefits and Challenges of Voice Biometrics for Contact Centers: Part Two
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
Voice Biometrics for the Contact Center: Part 1
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
People, Process & Technology and the Intersection of AI: Part 3
In Part 3: Leslie O’Flahaven talks about how AI will impact how agents communicate with customers and the impact it will have on CX scores.
Additional Data & Analytics Services
Let’s Talk About Your Organization
The Northridge Group specializes in advanced data analytics consulting services that help our clients gain access and visibility to their data, unlocking vital insights they need to make better and more informed business decisions.
