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Case Studies / Business Process Optimization

Golden Thread Scorecard Enables Fortune 50 Enterprise to Drive Focused Alignment on Worldwide Performance

Telecom Industry


  • Following an organizational redesign, disparate and conflicting priorities became evident through an evaluation of the consolidated performance metrics.
  • Northridge was engaged to assess the existing metrics across multiple dimensions, as well as across tiers within the organization.


Northridge delivered a comprehensive scorecard design and implementation methodology, improving visibility and aligning performance priorities across a worldwide organization.

  • This golden scorecard included:
  • An executive dashboard with correlated performance metrics linked to each organizational tier.
  • A worldwide view of financial, operational, customer- and people-focused performance, consistently measured across each region.
  • Metrics that not only reported past performance but also provided a forward-looking view of untapped opportunities to achieve improved future performance.

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