Process & Management Consulting
Business Process Management Metrics – Dashboards & Scorecards
If You Can’t Measure It, You Can’t Manage It and You Can’t Improve It
Our Approach
Successful businesses rely on performance metrics to ensure that they are performing at optimal levels.
Ensuring efficiencies in operational performance in large organizations typically requires the analysis of millions of records each month across multiple disciplines so that data can be benchmarked against competition. Is your organization defining and measuring the right performance metrics? Is that information readily available at the right level of detail, across the organization?
Our Approach
The Northridge Group can help you drive business success with clearly defined metrics.
Data-driven decisions allow businesses to achieve optimal performance and avoid costly inefficiencies, but they must be informed by the right metrics. Depending upon an organization’s business goals, relevant metrics may encompass a wide range of productivity measurements including operational efficiencies, profit measures, customer satisfaction, talent development and more.
We use a data-driven approach to create meaningful dashboards and reporting, measuring the right metrics with a single source of truth.
Using our proven, real-world approach, we work collaboratively with clients to determine:
Goals
Metrics
Data
Northridge Insights
Leveraging Data to Mine Insights and Deliver Value
In this article, The Northridge Group presents a four-part framework that educates business leaders on how to turn structured and unstructured data into meaningful insights that inform decisions, drive actions, and result in measurable business outcomes.
Northridge Perspectives
Solutioning 101
When solving business problems, it is advantageous to get varying expert opinions. Internal viewpoints are always helpful because they come from those who know the business best. However, sometimes it is better to conduct a solutioning session with an outside team to...
Growing Revenue in Times of Slowing Demand
Revenue is a function of both price and volume. In turbulent times, many companies react to the uncertainty by focusing on growing volumes as the key driver of revenue growth. This is typically achieved by lowering prices, especially in recessionary times when demand...
Rethinking Office and Workforce Models to Adapt to the Post-COVID-19 Environment
As business leaders navigate the post-COVID-19 landscape, they are finding that traditional office and workforce models have changed forever. Companies that had diligently thought out their five-year plans are having to start over because the constraints that resulted...
Additional Process & Management Consulting Services
Let’s Talk About Your Organization
Northridge can help your organization transform data into readily available actionable metrics that can improve your decision-making and your operational processes, resulting in more efficient operations, reduced cost and greater customer satisfaction.