Process & Management Consulting

Business Process Management Metrics – Dashboards & Scorecards

If You Can’t Measure It, You Can’t Manage It and You Can’t Improve It

Contact Us

Our Approach

Successful businesses rely on performance metrics to ensure that they are performing at optimal levels.

Ensuring efficiencies in operational performance in large organizations typically requires the analysis of millions of records each month across multiple disciplines so that data can be benchmarked against competition. Is your organization defining and measuring the right performance metrics? Is that information readily available at the right level of detail, across the organization?

Our Approach

The Northridge Group can help you drive business success with clearly defined metrics.

Data-driven decisions allow businesses to achieve optimal performance and avoid costly inefficiencies, but they must be informed by the right metrics. Depending upon an organization’s business goals, relevant metrics may encompass a wide range of productivity measurements including operational efficiencies, profit measures, customer satisfaction, talent development and more.

Connect with a Process & Management Expert

We use a data-driven approach to create meaningful dashboards and reporting, measuring the right metrics with a single source of truth.

Using our proven, real-world approach, we work collaboratively with clients to determine:


The goals each area of the organization must achieve to be successful


The best performance metrics to use to measure the achievement of these goals


The best way to collect this data
leveraging data

Northridge Insights

Leveraging Data to Mine Insights and Deliver Value

In this article, The Northridge Group presents a four-part framework that educates business leaders on how to turn structured and unstructured data into meaningful insights that inform decisions, drive actions, and result in measurable business outcomes.

Read the Article

Northridge Perspectives

Solutioning 101

Solutioning 101

When solving business problems, it is advantageous to get varying expert opinions. Internal viewpoints are always helpful because they come from those who know the business best. However, sometimes it is better to conduct a solutioning session with an outside team to...

Growing Revenue in Times of Slowing Demand

Growing Revenue in Times of Slowing Demand

Revenue is a function of both price and volume. In turbulent times, many companies react to the uncertainty by focusing on growing volumes as the key driver of revenue growth. This is typically achieved by lowering prices, especially in recessionary times when demand...

Additional Process & Management Consulting Services

Business Process Transformation

Managing Transformation

Change Management

Program Management Consulting

Let’s Talk About Your Organization

Northridge can help your organization transform data into readily available actionable metrics that can improve your decision-making and your operational processes, resulting in more efficient operations, reduced cost and greater customer satisfaction.

Let’s start a conversation

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.