About Us

Our Team

Innovators | Problem-Solvers | Big Data Analysts

Leadership Team

With deep industry expertise and decades of experience in the sectors we serve, our team works directly with clients to deliver unparalleled business results. We’ve built our organization around highly experienced professionals with proven track records of success.

Therese Fauerbach
Chief Executive Officer & Board Chair
Lisa Butler
Shannon Neumayer
Shannon Neumayer
Vice President of Finance
Petra Seals
Managing Principal
Patrick O'Hara
Patrick O’Hara
Managing Director of Service Delivery

Executive Advisors 

Joni Arison Headshot
Joni Arison​
Executive Advisor, Contact Center Operations & Customer Experience (CX)
Stephen Sobolevitch Headshot
Stephen Sobolevitch​
Executive Advisor, Telecom Operations & CX
Daren Moore
Executive Advisor, Board Secretary

Meet Our Experts

Sue Antkowiak
Director, Program Management & Compliance
Cathy McDonald headshot copy
Cathy McDonnell
Executive Administrator
Diane Fiore
Senior Director, Government Solutions
Kelsey Williams
Kelsey Williams
Senior Consultant
Cole Harrison
Cole Harrison
Senior Consultant
Jessica Hoffman
Jessica Hoffman
Senior Project Lead
Amanda Turner
Amanda Turner
Project Lead
Joe Ward Headshot
Tressa Kett
Senior Consultant
Michelle Carvano
Michele Carvano
Quality Solutions & Customer Analytics Manager
Joe Ward Headshot
Steve Sizemore
Work Force Management SME
shereen barnes, IT specialist
Shereen Barnes
IT Support Manager
mary guccione
Mary Guccione
Marketing Manager

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

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