The Northridge Group
Telecom CX Trends
Insights and Resources for Making Improvements in Your Telecom Organization
NRG+ Perspectives
Driving Cost Optimization & Navigating Complex Connectivity Challenges
For Telecommunications Companies
The Northridge Group offers consulting services to telecommunications carriers facing challenges related to the transition to an IP and mobile future. We specialize in network planning and transformation, access network and access ordering optimization, fiber-build financial modeling, strategic business service pricing, data integration programs, and contact center management.
Our expertise includes, but is not limited to, the following:
- Carriers seeking a transformation path for customer TDM circuits and copper plants;
- Carriers leasing an access network with rising TDM facility costs supporting mobile, switched, and/or wireline connections;
- Carriers seeking streamlined and improved financial planning, modeling, and operations;
- Network planners for new entrant CPaaS and Hyperscalers challenged to find optimal interconnection costs, or by legacy telcos challenged by a loss of switched access and traffic routing expertise; and
- Leaders in need of a 3rd party perspective to provide context to the enormous disruption of migration to an IP and mobile future where OTT providers rule in the mid and small markets.
Our Approach
Leveraging decades of experience and data analytics expertise, our team of seasoned telecom industry professionals have built a reputation for solving complex ‘pain points’ and delivering meaningful and measurable improvements to our clients—telecommunications businesses, mobile carriers, Mobile Virtual Network Operators (MVNO), and infrastructure players.
State of CX 2023 Research Report Part II
NEW! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
State of CX 2023 Research Report Part II
NEW! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
Read the new report now to learn how your business can enhance customer service and experience!
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Featured News
The ChatGPT Revolution
AI technologies in the contact center have dominated discussions in our industry for the past several months: Are contact centers ready for AI technology; is AI technology ready for the contact center; and most important, how will AI impact the overall Customer Experience?
To answer these questions and others, the editor of Contact Center Pipeline magazine sat down with Nathan Hart, Northridge’s Senior Director of Technology, Solutioning, & Data Analytics, to talk about the implications, benefits, challenges, and best practices of using ChatGPT and other AI technologies.
Talk With Our Telecom Experts
The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
Northridge Success
Connectivity Costs for Wireline and Mobile Are Hitting Telecom Companies Hard
Learn how Northridge is helping telecommunications companies reduce operational costs, optimize processes, and achieve meaningful, measurable improvements and outcomes for their organizations and end-user customers.
Our Services
Additional Telecom & Media Consulting Services
Pairing decades of network planning, routing, and optimization experience with deep data and analytics expertise and insights, The Northridge Group specializes in solving complex telecom pain points through a robust suite of consulting services including:
- Network Planning and Transformation
- Access Network Optimization
- Access Ordering (ASR) Optimization
- Fiber-Build Financial Modeling
- Strategic Business Service Pricing
- Data Integration programs to modernize Network functions and analytics
- Contact Center Management, Training and Coaching, and Quality Monitoring
