The Northridge Group

Telecom CX Trends

Insights and Resources for Making Improvements in Your Telecom Organization

NRG+ Perspectives

A 4-Part Process to Achieving Optimal Network Connectivity & Cost Efficiency

For Telecom Carriers and Businesses

In today’s business landscape, reliable network connectivity is essential for seamless operations and effective communication… [6 Minute Read]

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The Art and Science of Fiber-Build Modeling

The wireline telecommunications industry is enjoying increased demand for fiber broadband services, which is great for the asset utilization of previous investments, but also points to the need to expand… [5 Minute Read]

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Automation and AI in Telecom Contact Centers

Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels… [5 Minute Read]

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Best Practices for Effective Telecom ‘Large Deal’ Success

The Request for Proposal (RFP) process in the telecom space can be fraught with unknowns, especially in large deals where millions are on the line. Communication Service Providers (CSPs) are often able to predict and quantify… [5 Minute Read]

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The Key to Successful Transformation Management

​Business models are not static, they are ever-evolving. Telecommunication companies, for example, are in a constant state of transformation as they attempt to stay ahead of technology and product adoption curves… [4 Minute Read]

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Understanding Mobile Phone Use and 5G Expectations

New data from The Northridge Group confirms that nearly all mobile phone users have heard of 5G, most can articulate some of its benefits, and most associate 5G with faster speeds…

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Driving Cost Optimization & Navigating Complex Connectivity Challenges

For Telecommunications Companies

The Northridge Group offers consulting services to telecommunications carriers facing challenges related to the transition to an IP and mobile future. We specialize in network planning and transformation, access network and access ordering optimization, fiber-build financial modeling, strategic business service pricing, data integration programs, and contact center management.

Our expertise includes, but is not limited to, the following:

  • Carriers seeking a transformation path for customer TDM circuits and copper plants;
  • Carriers leasing an access network with rising TDM facility costs supporting mobile, switched, and/or wireline connections;
  • Carriers seeking streamlined and improved financial planning, modeling, and operations;
  • Network planners for new entrant CPaaS and Hyperscalers challenged to find optimal interconnection costs, or by legacy telcos challenged by a loss of switched access and traffic routing expertise; and
  • Leaders in need of a 3rd party perspective to provide context to the enormous disruption of migration to an IP and mobile future where OTT providers rule in the mid and small markets.

Our Approach

Leveraging decades of experience and data analytics expertise, our team of seasoned telecom industry professionals have built a reputation for solving complex ‘pain points’ and delivering meaningful and measurable improvements to our clients—telecommunications businesses, mobile carriers, Mobile Virtual Network Operators (MVNO), and infrastructure players.

telecom client logos

State of CX 2023 Research Report Part II

NEW! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.

State of CX Research Report

State of CX 2023 Research Report Part II

NEW! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.

Read the new report now to learn how your business can enhance customer service and experience!

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Telecom Success Stories

Northridge Success

Connectivity Costs for Wireline and Mobile Are Hitting Telecom Companies Hard

Learn how Northridge is helping telecommunications companies reduce operational costs, optimize processes, and achieve meaningful, measurable improvements and outcomes for their organizations and end-user customers.

Telecom Success Stories

Our Services

Additional Telecom & Media Consulting Services

Pairing decades of network planning, routing, and optimization experience with deep data and analytics expertise and insights, The Northridge Group specializes in solving complex telecom pain points through a robust suite of consulting services including:

  • Network Planning and Transformation
  • Access Network Optimization
  • Access Ordering (ASR) Optimization
  • Fiber-Build Financial Modeling
  • Strategic Business Service Pricing
  • Data Integration programs to modernize Network functions and analytics
  • Contact Center Management, Training and Coaching, and Quality Monitoring


Systems & Process Innovation

Price Setting Process & Strategies

Cost Transformation

Financial Operations & Revenue Management

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