Office of Emergency Management & Communications (E911 Center) Entrusted NRG to Manage its Technical Upgrade

A major metropolitan city embarked upon a technical upgrade to its E911 emergency center.
Given the operationally sensitive nature of this work center, it was essential to ensure an error-free implementation with uninterrupted service

Northridge led this 18-month program management effort
- Replaced E911 dispatch consoles (monitors, PCs, and back-end network infrastructure)
- Upgraded the IP-based recording system for communications between the incoming caller, the dispatch operators and the field
Phases of the project included Design, Configuration, Migration Planning, Testing, Training and Implementation
Scope of this PM effort spanned scheduling, logistical planning, stakeholder communications and coordination across multiple city organizations

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