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Case Studies / Program Management

Office of Emergency Management & Communications (E911 Center) Entrusted NRG to Manage its Technical Upgrade

Government Industry


  • A major metropolitan city embarked upon a technical upgrade to its E911 emergency center.
  • Given the operationally sensitive nature of this work center, it was essential to ensure an error-free implementation with uninterrupted service


  • Northridge led this 18-month program management effort
    • Replaced E911 dispatch consoles (monitors, PCs, and back-end network infrastructure)
    • Upgraded the IP-based recording system for communications between the incoming caller, the dispatch operators and the field
  • Phases of the project included Design, Configuration, Migration Planning, Testing, Training and Implementation
  • Scope of this PM effort spanned scheduling, logistical planning, stakeholder communications and coordination across multiple city organizations

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