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Project Category: Quality Monitoring

The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider

The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider

by Donna Abosch

Quality Monitoring Results in 5% Point Reduction in Customer Complaints

Quality Monitoring Results in 5% Point Reduction in Customer Complaints

by Northridge Thought Leader

Redesign of Quality Program Leads to Improved Customer Experience

Redesign of Quality Program Leads to Improved Customer Experience

by Northridge Thought Leader

Quality Monitoring Improvements Lead to Gains in Agent Performance

Quality Monitoring Improvements Lead to Gains in Agent Performance

by Northridge Thought Leader

Quality Monitoring and Vendor Management Yield Major Improvement in CX

Quality Monitoring and Vendor Management Yield Major Improvement in CX

by Northridge Thought Leader

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