Quality Monitoring Program Results in 5% Point Reduction in Customer Complaints in One Quarter by Nathan Dewire
Quality Program Redesign Results in a Positive Correlation between Agent Performance and VoC Metrics by Nathan Dewire
Large Mortgage Servicer Experienced Yearly Gains in Agent Performance from QM Improvements by Northridge Thought Leader
Leading Provider of Human Capital Solutions Improves Quality Acceptance Rate 34% with Northridge Coaching Program by Northridge Thought Leader
