Project Category: Quality Monitoring

Quality Monitoring Results in 5% Point Reduction in Customer Complaints

by Thomas Mastrototaro

Redesign of Quality Program Leads to Improved Customer Experience

by Thomas Mastrototaro

Quality Monitoring Improvements Lead to Gains in Agent Performance

by Northridge Thought Leader

Quality Monitoring and Vendor Management Yield Major Improvement in CX

by Northridge Thought Leader

Northridge Coaching Program Improves Quality Acceptance Rate

by Northridge Thought Leader