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Case Studies / Business Process Optimization

E2E Process Mapping and Optimization Identifies over $3M in Annual Savings for a Fortune 100 Enterprise

Financial Services


  • The IT division of a Fortune 100 organization was challenged to generate significant cost savings in the management of its global telecommunications services.
  • Prior cost savings initiatives were narrowly focused and resulted in insufficient business as usual reductions.


  • A global, location-specific view of telecom inventory and expenses provided a previously unavailable  baseline for analysis
  • Coupled with an end-to-end view of telecom management processes (from ordering, to provisioning thru invoicing), Northridge delivered an implementation roadmap enabling the client to realize $3M in annual, run rate cost savings.
  • Sustainable improvements were gained in operational efficiencies, process discipline, and control mechanisms

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