Process & Management Consulting

Program Management

Balancing Strategic and Tactical Planning

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In enterprise organizations, the development and implementation of a new program is a high-stakes venture.

Although program initiatives enable access to important opportunities, the risks can be intimidating. Time, budget spend, organizational focus—it all adds up and creates a scenario in which careful and thoughtful organizational leadership is critical to program success.

Program Management Team in Action

Our Approach

Sophisticated Program Management for Better Outcomes

At The Northridge Group, we know that complex projects require sophisticated and experienced program management. Whether you’re building a new PMO from the ground up or optimizing an existing PMO, our consulting philosophy is grounded in our belief that critical programs require oversight that achieves the right balance between strategic and tactical planning.

Our Solutions

If you can’t measure it, you can’t manage it, and you can’t improve it.

To address the complexity of multiple advanced programs, we work with your organization to create or optimize a program management office comprised of four essential elements:



Project Portfolio Management

The identification and prioritization of projects that generate the greatest benefit and highest impact for organizational and departmental goals.

Scorecard Development

Visibility into the right metrics through the development of management scorecards that enable transformational business change by providing a clear window into operations.

Cross-Functional Alignment

The optimization of resources in a manner that strengthens governance and cohesion across teams.

Strategic Alignment and Communication

The alignment of projects with business goals and improved communication across the organization.

Team Working on Disciplined Program Management Approach

Northridge Success

Global Fortune 50 Enterprise Achieves $40M of In-Year Cost Savings through Disciplined Program Management Approach

A Fortune 50 company challenged the team to identify and implement $30M of in-year expense savings. Success was dependent on cross-functional participation and a disciplined infrastructure to identify, track and measure results.

Read the Success Story

Our Value

What Makes Northridge Different

Northridge program management consulting services offer end-to-end management designed to address the risks and complexities of key programs and projects. From project planning and resource allocation to financial management and results tracking, our team delivers best-in-class services that target the management of strategic issues and program risk.

We work tirelessly to:

  • Mitigate risk
  • Create cross-functional alignment
  • Clearly communicate expectations
  • Ensure your organization achieves key outcomes and program benchmarks
Program Management Tools

Northridge Perspectives

The Crucial Connection Between CX Tech & Training

The Crucial Connection Between CX Tech & Training

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.

Best Practices for Effective Telecom ‘Large Deal’ Success

Best Practices for Effective Telecom ‘Large Deal’ Success

“…[T]here are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know…” – Donald Rumsfeld The Request for Proposal (RFP)...

The Key to Successful Transformation Management

The Key to Successful Transformation Management

​Business models are not static, they are ever-evolving. Telecommunication companies, for example, are in a constant state of transformation as they attempt to stay ahead of technology and product adoption curves. In the telecommunications industry, companies that...

Additional Process & Management Consulting Services

Business Process Transformation

Managing Transformation

Metrics – Dashboards & Scorecards

Change Management

Let’s Talk About Your Organization

At Northridge, we help our clients gain that competitive edge by driving change without falling behind or missing targets, all while delivering measurable results.

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