Consulting Services
Data & Analytics
Helping Clients Leverage Their Data to Mine Insights and Deliver Value
Our Approach
The Business Challenge
As a business leader, you’re faced with operational challenges every day. Knowing how to mobilize and transform your disparate data into meaningful insights can be difficult, but it’s also critical to your organization’s success. The Northridge Group can help you operationalize your data strategy, allowing you to unlock valuable insights and make informed data-driven decisions that serve your patient, member, and business priorities.
Our Approach
How We Provide Value
We are not just data jockeys or career consultants. Our seasoned team at The Northridge Group combines deep healthcare industry knowledge with broad functional expertise and technical capabilities to make your data actionable through advanced analytics. By mobilizing your clinical and non-clinical data and unearthing valuable insights, we help you identify your next key business actions and deliver outcomes that will help you transform your business, enabling future success across your organization.
Our Approach
Enabling Your Business Through Data Analytics
For more than 20 years, we have partnered with our clients to achieve their business objectives by turning their data into insights and insights into value. Common business challenges we’ve solved through data analytics consulting include:
- Customer Churn and Retention
- Workforce Management Forecast Modeling
- Data Integration and Governance Strategy
- Data Collection and Analysis Tool Optimization
- Revenue Assurance – Quote to Cash (Billing and Invoicing)
- Voice of the Customer Analysis / Drivers of Customer Satisfaction
Our Solutions
Our Proven Engagement Model
The Northridge Group approaches every client engagement with a customer-centric methodology that encompasses: data-insights-actions-measures. This model enables effective change management and optimal business impact.
Measure Impact of Actions on KPIs
- Scorecards
- Drillable reporting
Integrate Disparate Client Data Sources
- Speech, text, chat
- CRM, etc.
Identify Key Actions & Strategies
that will drive the business
Analyze Data & Uncover Key Insights
- Customer
- Operations
- Market
Northridge Success
Inventory Analysis & Data Modeling Results in NPV of +$100M
A Fortune 50 Enterprise engaged Northridge to perform an inventory analysis to evaluate the long-term cost-benefit of employing a new technology infrastructure. Through the use of advanced analytics and sophisticated data modeling, Northridge produced an optimized design that would streamline the infrastructure and reduce ongoing OPEX.
Northridge Perspectives
Automation and AI in Telecom Contact Centers
Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...
The Problem of Too Much Data: How to Take Action in the Face of Data Overload
Data is everywhere. In today’s age it is now possible to collect charts and graphs and metrics for almost everything we do. But what happens when a complex institution is pulling data from multiple, unrelated sources and needs to get clear, simple direction from that...
Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers
In our previous post, we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. The benefits of data...
Additional Data & Analytics Services
Let’s Talk About Your Organization
The Northridge Group specializes in advanced data analytics consulting services that help our clients gain access and visibility to their data, unlocking vital insights they need to make better and more informed business decisions.
