Reading time: 1 Minute
Payment Process Transformation

Case Studies / Business Process Optimization

Northridge Led Invoice Payment Process Transformation for Fortune 50 Telecom Enterprise Enables Successful Technology Migration

Telecom Industry


  • The Northridge Group partnered with a Fortune 50 Telecom enterprise to manage their invoice and dispute transformation project.
  • Use of multiple technologies and manual processes led to a lack of a single source of truth for inventory, spend, or disputes.
  • Manual monthly entry of disputes into separate systems without data loopback created inefficiencies and room for error.
  • ​Reliance on tools and technologies beyond end-of-life (with limited resources for development) resulted in amplified process and financial risks.

Business Impact

  • Northridge enabled a smooth and successful technology migration for the client.
  • Engagement with third-party technology and service partner with the required expertise to automate processes and adapt quickly to changing conditions created streamlined operations and cost-savings:
    • Invoice validation/audit functions helped drive out costs
    • ​Seamless workflows provided an improved user experience with faster throughput
    • Enhanced capability to access data for analytics and intelligence allowed for greater visibility and adaptability
    • Cross-functional coordination within the organization streamlined the front-end processes, enabling future success

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.