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Contact Center Management

Work From Home: Best Practices for Service Organizations

BY: Tina Suthers, Laura Griffith and Danalee Christensen

In service organizations, “work from home” is a standard labor strategy for all or some of the workforce. However, at organizations without existing virtual work models in place, the sudden onset of the unprecedented COVID-19 environment required quick action by contact center leaders to implement or dramatically accelerate a remote labor strategy. In this report, The Northridge Group’s Tina Suthers discusses the best practices for effectively enabling your service organization to work from home.

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During the COVID-19 crisis, The Northridge Group is here to support and serve our clients. If you are struggling with the increased challenges of meeting your customer service needs or enabling your workforce to work from home, we are here to help.

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