Process & Management Consulting

Quote to Cash Processes

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Identifying and Implementing Improvements to Streamline End-to-End Business Processes

Is your current business process hindered by intervals that are too long? Are your operations vulnerable to mistakes and inefficiencies? Is employee satisfaction at your organization low?

Our Approach

The Northridge Group offers end-to end business process consulting services designed to address the risks and complexities of key programs and projects throughout the organization.

From project planning and resource allocation to financial management and results tracking, our team delivers best-in-class services that target the management of strategic issues and program risk.

We work tirelessly to:

  • Mitigate risk
  • Create cross-functional alignment
  • Communicate clear expectations
  • Streamline and standardize critical processes
  • Ensure your organization achieves key outcomes and program benchmarks

Our Solutions

Our team of experienced consultants will work with you to assess your processes and identify opportunities for change.

We will assess your people, processes and technology to identify areas where process improvement can increase end-to-end efficiencies and provide a roadmap for implementing needed change.

Our services include:

  • Detailed assessment of the end-to-end process
  • Detailed assessment of people, processes and technology
  • Identification of areas for change
  • Roadmap delivery to guide the transformation efforts
Contact Center Supervisors in Training Program

Northridge Success

$40M In-Year Cost Savings through Program Management

A Fortune 50 company challenged the team to identify and implement $30M of in-year expense savings. Success was dependent on cross-functional participation and a disciplined infrastructure to identify, track and measure results.

Read the Success Story

Northridge Perspectives

The Key to Successful Transformation Management

The Key to Successful Transformation Management

​Business models are not static, they are ever-evolving. Telecommunication companies, for example, are in a constant state of transformation as they attempt to stay ahead of technology and product adoption curves. In the telecommunications industry, companies that...

Everyone in the Workplace has a Role in Your Customers’ Experience

Everyone in the Workplace has a Role in Your Customers’ Experience

Customer experience is top of mind in every organization.  Keys to a successful enterprise are centered around realizing the lifetime value of a customer and designing work processes that create customer “delight”, resulting in their likelihood to recommend you to...

The Golden Thread: Connecting Business Goals and Measures of Success

The Golden Thread: Connecting Business Goals and Measures of Success

For many firms the annual planning process is well underway. Leadership sets a vision for the business strategy, which is often a three-year view of growth and transformation. Annual business goals are confirmed and communicated throughout the organization. So, you’re...

Additional Process & Management Consulting Services

Business Process Transformation

Managing Transformation

Cost Transformation

Program Management Consulting

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

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