Process & Management Consulting

Quote to Cash Processes

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Identifying and Implementing Improvements to Streamline End-to-End Business Processes

Is your current business process hindered by intervals that are too long? Are your operations vulnerable to mistakes and inefficiencies? Is employee satisfaction at your organization low?

Our Approach

The Northridge Group offers end-to end business process consulting services designed to address the risks and complexities of key programs and projects throughout the organization.

From project planning and resource allocation to financial management and results tracking, our team delivers best-in-class services that target the management of strategic issues and program risk.

We work tirelessly to:

  • Mitigate risk
  • Create cross-functional alignment
  • Communicate clear expectations
  • Streamline and standardize critical processes
  • Ensure your organization achieves key outcomes and program benchmarks

Our Solutions

Our team of experienced consultants will work with you to assess your processes and identify opportunities for change.

We will assess your people, processes and technology to identify areas where process improvement can increase end-to-end efficiencies and provide a roadmap for implementing needed change.

Our services include:

  • Detailed assessment of the end-to-end process
  • Detailed assessment of people, processes and technology
  • Identification of areas for change
  • Roadmap delivery to guide the transformation efforts
Contact Center Supervisors in Training Program

Northridge Success

$40M In-Year Cost Savings through Program Management

A Fortune 50 company challenged the team to identify and implement $30M of in-year expense savings. Success was dependent on cross-functional participation and a disciplined infrastructure to identify, track and measure results.

Read the Success Story

Northridge Perspectives

The Crucial Connection Between CX Tech & Training

The Crucial Connection Between CX Tech & Training

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.

Best Practices for Effective Telecom ‘Large Deal’ Success

Best Practices for Effective Telecom ‘Large Deal’ Success

“…[T]here are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know…” – Donald Rumsfeld The Request for Proposal (RFP)...

The Key to Successful Transformation Management

The Key to Successful Transformation Management

​Business models are not static, they are ever-evolving. Telecommunication companies, for example, are in a constant state of transformation as they attempt to stay ahead of technology and product adoption curves. In the telecommunications industry, companies that...

Additional Process & Management Consulting Services

Business Process Transformation

Managing Transformation

Cost Transformation

Program Management Consulting

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

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