The Northridge Group
Healthcare CX Trends
Insights and Resources for Improving the Patient and Member Experience
NRG+ Perspectives
Access is Everything
Contact Center and Training Solutions Drive Real ROI
Whether you’re a healthcare payer looking to improve operational performance or a provider seeking innovative ways to enhance the quality of member access and experience, The Northridge Group understands the unique and unprecedented challenges facing the healthcare industry today.
Pairing decades of healthcare and operational experience with deep data and analytics expertise and insights, we specialize in solving complex business ‘pain points’ through a robust suite of consulting services, including Contact Center Management, Training and Coaching, Quality Monitoring, Data & Analytics, and Business Process Optimization.
Our reputation is built upon delivering meaningful and measurable improvements for a wide range of Fortune 500 businesses in the health services, provider, and life sciences industries.
State of CX 2023 Research Report Part II
NEW! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
State of CX 2023 Research Report Part II
NEW! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
Read the new report now to learn how your business can enhance customer service and experience!
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Featured News
The ChatGPT Revolution
AI technologies in the contact center have dominated discussions in our industry for the past several months: Are contact centers ready for AI technology; is AI technology ready for the contact center; and most important, how will AI impact the overall Customer Experience?
To answer these questions and others, the editor of Contact Center Pipeline magazine sat down with Nathan Hart, Northridge’s Senior Director of Technology, Solutioning, & Data Analytics, to talk about the implications, benefits, challenges, and best practices of using ChatGPT and other AI technologies.
Talk With Our Healthcare Leaders & CX Experts
The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
Northridge Success
The Northridge Group has been helping clients like you succeed for over 20 years.
Learn how Northridge can help you achieve measurable improvements in your organization. Check out our healthcare success stories for an in-depth look at our services and approach.
Our Services
A Tailored Consulting Approach for Every Service
At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:
