Case Studies / Business Process Optimization
Business Process Improvement Drives 30% Cycle Time Reduction
Telecom Industry
Scope
- The client was plagued with new product rollout issues, causing poor customer experience with installation intervals and resulting in slower-than-planned revenue recognition.
- Operational silos prevented an accurate diagnosis of the problem and therefore ineffective remedies.
Results
- Northridge delivered an end-to-end process review with a specific, actionable roadmap for process changes.
- Process recommendations and roadmap resulted in 30% cycle time improvements, which increased customer satisfaction and revenue recognition.
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