Business Process Improvement Drives Increase in Resource Efficiencies for Large Healthcare Company

The client lacked visibility into resource utilization and requirements, prohibiting proactive management of resources and tracking of individual productivity.
There was no formalized methodology for projecting resource supply and demand, resulting in the inconsistency of performance and quality of work.

Northridge performed a comprehensive review of workforce management processes and developed a best-fit resource capacity planning tool that drove:
- Improved decision-making
- Better utilization of resources
- A shift to self-service
Action plans were developed and implemented in a collaborative effort to ensure sustained results were achieved
Process redesign resulted in the more effective assignment of resources to the highest priority projects and a significant reduction in manual activities

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