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Case Studies / Business Process Management

Business Process Improvement Drives Increase in Resource Efficiencies for Large Healthcare Company

Healthcare Industry


  • The client lacked visibility into resource utilization and requirements, prohibiting proactive management of resources and tracking of individual productivity.
  • There was no formalized methodology for projecting resource supply and demand, resulting in the inconsistency of performance and quality of work.


  • Northridge performed a comprehensive review of workforce management processes and developed a best-fit resource capacity planning tool that drove:
    • Improved decision-making
    • Better utilization of resources
    • A shift to self-service
  • Action plans were developed and implemented in a collaborative effort to ensure sustained results were achieved
  • Process redesign resulted in the more effective assignment of resources to the highest priority projects and a significant reduction in manual activities

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