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Project Category: Contact Center Management

Hiring and Retention Trends & Strategies for the Contact Center Industry

Hiring and Retention Trends & Strategies for the Contact Center Industry

by Jessica White

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

Large Healthcare Insurance Agency Identifies Nearly $1M in Savings with IVR Redesign

Large Healthcare Insurance Agency Identifies Nearly $1M in Savings with IVR Redesign

Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign

Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign

Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models

Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models

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