Skip to Main Content

Project Category: Contact Center Management

Hiring and Retention Trends & Strategies for the Contact Center Industry

Hiring and Retention Trends & Strategies for the Contact Center Industry

by Tina Suthers

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

Large Healthcare Insurance Agency Identifies Nearly $1M in Savings with IVR Redesign

Large Healthcare Insurance Agency Identifies Nearly $1M in Savings with IVR Redesign

Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign

Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign

Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models

Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models

« Older Entries

Get unique business management insights delivered straight to your inbox.

Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.