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Project Category: Contact Center Management

Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations

Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations

by Trish Alcorn

Actionable 3-Year Strategic Roadmap Enables Inside Sales Transformation

Actionable 3-Year Strategic Roadmap Enables Inside Sales Transformation

by Trish Alcorn

Strengthen Customer Service and Inside Sales Effectiveness to Enable Scale and Growth

Strengthen Customer Service and Inside Sales Effectiveness to Enable Scale and Growth

by Trish Alcorn

Hiring and Retention Trends & Strategies for the Contact Center Industry

Hiring and Retention Trends & Strategies for the Contact Center Industry

by Tina Suthers

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities

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