Process & Management Consulting

Business Process Transformation

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Video Conference with Business Process Consultants

Our Approach

Solving business problems often requires an outside-in perspective.

Internal viewpoints are always helpful because they come from those who know the business best. However, when solving business problems, enlisting the help of an impartial third party can allow you to gain a critical outside-in perspective. Whether your challenge involves efficiency, productivity, performance or profitability, it may be advantageous to consider varying expert opinions.

Our Approach

The Northridge Group tackles business process challenges with real-world experience and an interactive, collaborative approach.

Working cross-functionally with your team, we can provide the organizational and program support required to drive process changes through current state optimization, future state visioning and the development of critical prototypes and tools.

Our process starts with deep industry knowledge and a collaborative partnership with your team to understand the objectives, evaluate opportunities and identify obstacles. The process then continues with a breadth of capabilities coming together to develop solutions to these obstacles such as leveraging data analytics to uncover actionable insights that can drive meaningful and measurable value to your business. The process concludes with a demonstration of return on investment.

Interactive Team Working on Business Process

Our proven approach helps organizations with their most sophisticated business process challenges.

The Northridge Group’s experienced team of consultants provides the valuable perspective that only an outside party with real-world experience can provide to help organizations solve important business challenges such as:

Optimizing business processes


Increasing efficiency

Increasing productivity

Improving profitability and return on investment

Cost Transformation Journey

Northridge Success

Fortune 50 Enterprise Embarks on Cost Transformation Journey

Despite the strong business performance, a Fortune 50 enterprise understood the financial downside of pervasive market disruption in their industry, the looming negative pressures of ever-increasing complexities across their products, services, and platforms and the overall need to influence unit cost trends in the face of business growth. Past attempts to reduce costs focused on low-hanging fruit within departmental silos. This approach provided short-term results that were not sustainable over time and did not create a path towards long-term cost management. Cost transformation became a business imperative.

Read the Success Story

Northridge Perspectives

The Crucial Connection Between CX Tech & Training

The Crucial Connection Between CX Tech & Training

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.

Best Practices for Effective Telecom ‘Large Deal’ Success

Best Practices for Effective Telecom ‘Large Deal’ Success

“…[T]here are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know…” – Donald Rumsfeld The Request for Proposal (RFP)...

Additional Process & Management Consulting Services

Managing Transformation

Cost Transformation

Quote to Cash Process

Metrics – Dashboards & Scorecards

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

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