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Case Studies / Telecom and Technology

Telecommunications and Optimization Audit Results in $1.4M Annual Savings for Healthcare Insurer

Healthcare Industry


  • A large healthcare insurance provider in the United States wanted to drive cost reduction opportunities by conducting a telecommunications optimization and audit review across all telecom services and locations.
  • Northridge was engaged to inventory, review, audit, and make optimization recommendations. The project involved an analysis of overall network costs, which were mapped back to the associated incoming customer revenue. Northridge developed a customized process flow to ensure an accurate assessment of operations and optimal recommendations.


Findings included:

  • Incorrectly billed services
  • Zero usage services
  • Disconnected services not removed from billing
  • Overlap in services
  • Services not on contract

The analysis resulted in annual savings totaling $1.4M for the client

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