Staffing in the New Normal by Contact Center Pipeline | Contact Center Management, Workforce Management
The Transformational Power of Quality Monitoring by Leo Lanzillo | Contact Center Management, Customer Experience, Quality Monitoring
How Contact Center Quality Monitoring Benefits the Healthcare Industry by Ami Zumkhawala-Cook | Contact Center Management, Customer Experience, Healthcare, Quality Monitoring
Automation and AI in Telecom Contact Centers by Bryan Gillis | Artificial Intelligence, Contact Center Management, Telecom and Technology Management
How to Manage Multiple Evolving Channels by Ami Zumkhawala-Cook | Contact Center Management, Healthcare
Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience by Ami Zumkhawala-Cook | Coaching and Training, Contact Center Management, Customer Experience, Healthcare, Workforce Management