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Category: Quality Monitoring

Banking Industry: Staying Ahead of Regulations

In May 2018, the White House administration signed a piece of bi-partisan legislation that rolled back banking regulations passed in response to the 2008 financial crisis, most notably relaxing some of the Dodd-Frank requirements. The legislation came with mixed reviews – some lawmakers agree it provides necessary relief, especially for smaller financial institutions, while critics […]

Assessing Your Quality Management

Recent research reveals that 81% of business strive for the customer experience to be their competitive differentiator, yet only 22% of businesses report that they are exceeding customers’ expectations. Companies that want to win on the metric of customer experience need to have a strong plan in place yet less than half of the businesses […]