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Category: Quality Monitoring

How a Data Analytics Framework Takes Quality Monitoring to the Next Level

Recent shifts in customer demand have left companies scrambling to make sure they are meeting customer wants and expectations. As the need for companies to nurture relationships with their customers escalates, the role data analytics plays in Quality Monitoring is rapidly evolving across industries and lines of business. We sat down with Bryan Gillis, Executive […]

Assessing Your Quality Management

Recent research reveals that 81% of business strive for the customer experience to be their competitive differentiator, yet only 22% of businesses report that they are exceeding customers’ expectations. Companies that want to win on the metric of customer experience need to have a strong plan in place yet less than half of the businesses […]