Automation and AI in Telecom Contact Centers by Bryan Gillis | Artificial Intelligence, Contact Center Management, Telecom and Technology Management
How to Manage Multiple Evolving Channels by Mary Kane MS, RN-BC | Contact Center Management, Healthcare
Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience by Ami Zumkhawala-Cook | Coaching and Training, Contact Center Management, Customer Experience, Healthcare, Workforce Management
Improving Customer Experience by Empowering A Compassionate Workforce by Vickie Schutze | Contact Center Management, Customer Experience
Best Practices of Great Coaches by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership
“Digital First” and Transforming the Contact Center Associate’s Role by Northridge Thought Leader | Contact Center Management, Customer Experience