Automation and AI in Telecom Contact Centers by Bryan Gillis | Artificial Intelligence, Contact Center Management, Telecom and Technology Management
How a Data Analytics Framework Takes Quality Monitoring to the Next Level by Bryan Gillis | Advanced Analytics, Big Data, Quality Monitoring
![Customer Effort Matters [Infographic]](https://www.northridgegroup.com/wp-content/uploads/2021/03/cx-effort-1-1080x675.png)
