Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience by Ami Zumkhawala-Cook | Coaching and Training, Contact Center Management, Customer Experience, Healthcare, Workforce Management
Best Practices of Great Coaches by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership
Contact Center Training Evolves as Classrooms Go Virtual by Brenda Franklin | Coaching and Training, Contact Center Management
Contact Center Coaching and Training: Two Keys to Delivering Excellent Contact Center Service by Molly Clark | Coaching and Training, Contact Center Management, Customer Experience
Empathy and the Customer Experience by Diane Fiore | Coaching and Training, Customer Experience, Quality Monitoring