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Category: Coaching and Training

Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience

Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience

by Ami Zumkhawala-Cook | Coaching and Training, Contact Center Management, Customer Experience, Healthcare, Workforce Management

Best Practices of Great Coaches

Best Practices of Great Coaches

by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership

Contact Center Training Evolves as Classrooms Go Virtual

Contact Center Training Evolves as Classrooms Go Virtual

by Brenda Franklin | Coaching and Training, Contact Center Management

Contact Center Coaching and Training: Two Keys to Delivering Excellent Contact Center Service

Contact Center Coaching and Training: Two Keys to Delivering Excellent Contact Center Service

by Molly Clark | Coaching and Training, Contact Center Management, Customer Experience

Empathy and the Customer Experience

Empathy and the Customer Experience

by Diane Fiore | Coaching and Training, Customer Experience, Quality Monitoring

How Northridge Performance Coaching Drives Instant Results

How Northridge Performance Coaching Drives Instant Results

by Petra Seals | Coaching and Training

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