The Impact of ChatGPT on Contact Center Performance by Nathan Hart | Artificial Intelligence, Contact Center Management, Customer Experience
The Transformational Power of Quality Monitoring by Leo Lanzillo | Contact Center Management, Customer Experience, Quality Monitoring
How Contact Center Quality Monitoring Benefits the Healthcare Industry by Arjana Lilic | Contact Center Management, Customer Experience, Healthcare, Quality Monitoring
Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience by Ami Zumkhawala-Cook | Coaching and Training, Contact Center Management, Customer Experience, Healthcare, Workforce Management
Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers by Mary Kane MS, RN-BC, Nathan Hart | Advanced Analytics, Big Data, Customer Experience, Healthcare
Harnessing the Power of Data to Improve First Contact Resolution by Molly Clark | Advanced Analytics, Big Data, Customer Experience, Telecom and Technology Management