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Category: Customer Experience

Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

by Mary Kane MS, RN-BC, Nathan Hart | Advanced Analytics, Big Data, Customer Experience, Healthcare

Harnessing the Power of Data to Improve First Contact Resolution

Harnessing the Power of Data to Improve First Contact Resolution

by Molly Clark, Daniel Fenton | Advanced Analytics, Big Data, Customer Experience, Telecom and Technology Management

Improving Customer Experience by Empowering A Compassionate Workforce

Improving Customer Experience by Empowering A Compassionate Workforce

by Vickie Schutze | Contact Center Management, Customer Experience

Best Practices of Great Coaches

Best Practices of Great Coaches

by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership

“Digital First” and Transforming the Contact Center Associate’s Role

“Digital First” and Transforming the Contact Center Associate’s Role

by Deb Robbins | Contact Center Management, Customer Experience

“Customer First” Omni-Channel Digital Experiences

“Customer First” Omni-Channel Digital Experiences

by Deb Robbins | Customer Experience

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