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Category: Customer Experience

The Impact of ChatGPT on Contact Center Performance

The Impact of ChatGPT on Contact Center Performance

by Nathan Hart | Artificial Intelligence, Contact Center Management, Customer Experience

The Transformational Power of Quality Monitoring

The Transformational Power of Quality Monitoring

by Leo Lanzillo | Contact Center Management, Customer Experience, Quality Monitoring

How Contact Center Quality Monitoring Benefits the Healthcare Industry

How Contact Center Quality Monitoring Benefits the Healthcare Industry

by Arjana Lilic | Contact Center Management, Customer Experience, Healthcare, Quality Monitoring

Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience

Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience

by Ami Zumkhawala-Cook | Coaching and Training, Contact Center Management, Customer Experience, Healthcare, Workforce Management

Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

by Mary Kane MS, RN-BC, Nathan Hart | Advanced Analytics, Big Data, Customer Experience, Healthcare

Harnessing the Power of Data to Improve First Contact Resolution

Harnessing the Power of Data to Improve First Contact Resolution

by Molly Clark | Advanced Analytics, Big Data, Customer Experience, Telecom and Technology Management

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