Voice Biometrics for the Contact Center: Part 1
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
In Part 3: Leslie O’Flahaven talks about how AI will impact how agents communicate with customers and the impact it will have on CX scores.
People, Process & Technology – and the Intersection of AI: Part 2
People, Process & Technology – and the Intersection of AI: Part 1